Manager Customer Service

Dennis Irwin

***** ******** **

Sterling Heights, MI 48313

Phone: 586-***-****

************@*****.***

Career Summary

Versatile, strong background and work experience with many facets of manufacturing. Capable of taking projects from raw stock to finished precision machined parts and assemblies. Develop and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports. Provide oversight and approval of products and processes. I understand commitment and work to meet deadlines by setting sets performance goals to fulfill the customer’s expectations. I enjoy developing and motivating employees. I possess good conceptual skills with leadership abilities and have a high work ethic; Proficient computer skills in excel, word and outlook, along with excellent verbal and written communication skills. I have working knowledge of government contracts with state, local and government agencies. I demonstrate leadership and vision skills to management and to staff and initiatives. Experienced in organizational effectiveness and operational management style to implement best practices. Good interpersonal skills and a collaborative management style – I work with autonomy.

Professional Experience

M & M Turning Company & Mfg., Company (Cage Code 4YR85) 11/08/2010 – Present

35117 Automation Drive

Clinton Township, Michigan 48035

Position/Title: Customer Development

Reported to: Charlie LaForest - Vice President

Duties & Responsibilities:

• Gather intelligence on customers and competitors to generating leads for possible sales.

• Advise, coordinate and communicate the drafting and enforcing of sales policies and processes.

• Follow-up sales activities and generate proposal and presentations to management.

• Writing pitch and presentations for potential new customers.

• Attend Conferences, Exhibitions, Symposiums and Seminars to network the company and its capabilities.

• Write business model designs including company brochures and website design to keep the company current. Maintain company website.

• Involved in account planning and performance monitoring to ensure the company remains profitable and diverse with its customer base.

• Proposition the development and campaign development ideas.

• Evaluating the business to realize its full potential by using tooling, software, equipment and personal.

• Provide customer service to customers and vendors with critical decision making.

• Utilize my years of manufacturing background to support the management and monitor employee’s performance.

• Utilize my manufacturing experience to aid where needed with AS-9100 requirements and process.

• A proven ability to obtain contracts over one million dollars in the first year with M & M Turning Company.

Dennis Irwin

11171 Windmill Ct

Sterling Heights, MI 48313

Phone: 586-***-****

Sound Gear & Spline Inc. 6/01/2010 - 11/08/2010

74091 Church St

Armada, MI 48005

Position/Title: Plant Manager

Reported to: Tony Korzen – President

Duties & Responsibilities:

• Responsible to oversee machining schedules, purchase raw material, bearings, castings.

• Resourced processes to outside vendors

• Responsible for the quality department

• Managed flow of product through the plant for the M88 Hercules Recovery Vehicle X1410 Transmission oil pumps.

• Responsible for reporting to customers in all aspects of the products.

Note: This company relocated to Hilton Head South Carolina

Highland Mfg., Inc. (Cage 8H158) 8/15/1990 - 6/01/2010

339 East Whitcomb Ave.

Madison Heights, Michigan 48071

Position/Title: Operation Manager

Reported to: Larry Bibicoff Sr. - President

Duties & Responsibilities:

• Responsible for the day to day manufacturing operations of the company including incorporating production schedules into a production planning.

• Developed plans to assure various logistical functions in support of automotive projects with Ford Motor Company.

• Managed, planned, and acquire tooling materials to coordinate with engineering and upper management. Responsible for the execution and training programs in support of the process required for the projects.

• Responsible to oversee and manage the flow of product through the plant to meet delivery requirements to customers.

• Purchase perishable tooling, raw material and aided in the design of fixtures and work holding devices.

• Data entry of Purchase orders, employee evaluations for performance, managing HR department, helped with the creations, organizational and program budgets in collaboration with the President, Vice President and Office Administrator.

• Reported to the President and served as a member of the Management Team with responsibility to ensure organizational effectiveness by providing leadership for the organization.

Dennis Irwin

11171 Windmill Ct

Sterling Heights, MI 48313

Phone: 586-***-****

Duties & Responsibilities continued from Highland Mfg., Inc.;

• Developed and implement organizational strategies, company policies and practices.

• Continuous improvement of the operational systems, processes and policies to improve the organization’s mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

• Involvement in budgeting in respect to planning for the organization's annual budget with the President.

• Maintained administrative files in accordance with ISO Standards.

• Performed Internal ISO Audits and worked with the ISO liaison in accordance with ISO for certification.

• Ensured Accounting Department requests and issues are resolved in a timely manner to support outside vendors.

Beaver Aerospace & Defense, Inc. 8/1/1979 to 08/15/1990

Troy Facility – (Cage Code 088K1)

11850 Mayfield.

Livonia, MI. 48150

Position/Title: Machinist: Approximately 7 years

Quality Inspector: Approximately 3 years

Expedite/ Process Control Manager: Approximately 1 year

Duties and Responsibilities:

• CNC & Manuel machines that included O.D. Grinders, Surface Grind and Spline Grinders of high precision aircraft components. Some programs included space shuttle, landing gear & wing sweep actuators for military aircraft, commercial aircraft, MLRS Program for Lockheed Martian, thrust reverse components and many more programs.

• First articles, final inspection reports, ballscrew laser lead error inspection, in-service floor inspections, hardness testing, magnaflux penetrant inspection, non-destructive nital etch.

• Assisted senior Project Managers to ensure resource availability, workload and performance of work in process.

Dennis Irwin

11171 Windmill Ct

Sterling Heights, MI 48313

Phone: 586-***-****

Education

Associate Degree in Business

Macomb College

14500 E. 12 Mile Road

Warren, Michigan 48088

References

Rob Pucket – President

BMT Aerospace

18559 Malyn Boulevard

Fraser, MI 48026

Peter Pelloski – Vice President of Research

Magni Group Inc.

2771 Hammond Street

Detroit, MI 48209

Ben Laemers (Retired) - Technical Writer

Xerox Corporation

Associations/Memberships

Masonic Lodge – Master Mason

National Rifle Association (NRA)

Notary for the county of Macomb, MI.

National Restaurant Association Educational Foundation

Memberships I am involved with to support my current employment/career:

Automation Alley-Non-profit organization that drives growth and Economic Development for MI

The National Defense Industrial Association ( NDIA )

Michigan Economic Development Corporation

The Society of Manufacturing Engineers

Regional Chamber of Commerce

Women in Defense (WID)

Procurement Technical Assistance Center (PTAC)

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