Customer Service Sales

Glenny Solano

**** ** *** ******

Miami, FL *****

(786) 327 - 8625

*********@*******.***

PROFILE

Bilingual individual with 6 years of experience in management level customer service, hospitality industry, and retail sales. Self motivated with effective skills to motivate customers and staff. Customer oriented with excellent written and verbal skills due to strong background experience and Associates degree in Communication. Strong interpersonal skills and ability to deal with problems as they arise also highly organized and focused. Knowledgeable in many navigating and implementing computer programs such as Excel, Word, PowerPoint, Outlook, Photoshop, and InDesign.

WORK EXPERIENCE

Motherhood Maternity Macy's 01/2011 – 07/2011

Assistant Manager

• Managed one of Macy's Motherhood lease department stores by coordinating inventory control, receiving, merchandising and maintaining store maintenance

• Taking necessary controls regarding opening and closing the department

• Ensured excellence in customer service and resolved all problems at store level

• Maintained a cordial environment with Macy's HR and sales floor staff by maintaining cordial and professional relationships

PH8 Dadeland Mall 10/2010 - 12/2010 (Out of business)

Mid Shift Manager

• Analyzed and calculated sales and individual goals with five associates to ensure all daily tasks were performed

• Balanced and maintained cash registers and performed bank runs

• Prepared paper work for the store manager for use in conference calls

• Provided customer service and resolved customer issues

New York & Company 06/2006 – 07/2008

Sales Associate

• Set an awareness of all promotions and advertisements by maintaining and reinforcing product knowledge and all other aspects of customer service

• Ensured that all customers received outstanding service by providing a friendly environment

greeting and acknowledging every customer

• Assisted in processing and replenishing merchandise and monitoring floor stock providing a safe, clean, organized and properly merchandised store

• Rung up sales and bagged merchandise, balanced registers and performed bank runs

EDUCATION

August 2010 – Present FIU Advertising Miami, FL

August 2008 – July 2010 Miami Dade College Graphic Arts / Communications Miami, FL

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