Customer Service Quality Assurance

EDUCATION

Bachelor of Science May ****

Eastern Illinois University, Charleston, IL

Major: Health Studies; Concentration: Community Health

Eta Sigma Gamma Health Studies Honorary, 2009-2010

Masters of Science June, 2010

Columbia Southern University, Orange Beach, AL

Occupational Safety and Health

(In Progress)

PROFILE

• Demonstrated aptitude for initiating new skills

• Readily develop rapport with other workers

• Proven record of reliability and responsibility

• Resourceful in completing projects; ability to multi-task effectively

• Dedicated individual; reputation for consistently going beyond expectations with professionalism

• Candidate for the Emergency Management Institute and Federal Emergency Management Agency (FEMA) Incident Command Systems Independent Study Course certificate

• Certification in CPR

• L Security Clearance

RELATED EXPERIENCE

Urenco USA Uranium Enrichment Safety Department

Eunice, NM; May 2010- present

• Provide hot work permits to welders

• First aid to injured persons

• Provide proper personal protective equipment to contractors

• Document injuries, accidents and incidents

• Inspect crane records

• Make sure all contractors are in compliance with site procedures

• Lanyard and Scaffolding Trained (Site Specific)

• Confined Space Trained (Site Specific)

• Report claims to insurance company

• Make sure Urenco Safety documents that are Quality Assurance records are properly stored and destroyed

• Written condition reports for infractions found on daily inspections

• Air monitoring for confined spaces

• Sound level testing with Industrial Hygienist for yearly testing

Intern, Environmental Health and Safety Department, Eastern Illinois University

Charleston, IL; January 2010- May 2010

• Assisted and achieved competency with the evaluation and drafting of safety plans and procedures for potential hazards and incidents on-campus

• Reviewed and edited health and safety proposals for past and future incidents

• Assisted and achieved competency with research and drafting emergency plans which includes a potential for resources and funding required for execution

• Created and drafted proposals for the Illinois Emergency Management Exercise Program 2012 and the Illinois Exercise and Evaluation Plan

Dining Hall Services, Eastern Illinois University, Charleston, IL; August 2005–Present

Student Supervisor

• Provided information for hiring procedures and application processes

• Ensured and completed evaluations weekly for dining services

• Worked in collaboration with the supervisor to coordinate and implement various communication tools and guidelines

• Managed student worker shifts and citations

• Assisted with the facilitation of the fall/spring training programs

Student Manager

• Implemented health and safety policies and procedures for students/employees

• Facilitated the daily flow of activities such as cleaning, staffing, and stocking

Student Worker

• Ensured foods and beverages were prepped for serving

• Ensured environmental conditions were achieved

Justin T. Robinson

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OTHER EXPERIENCE

Sales Associate, Famous-Barr, Cape Girardeau, Missouri; December 2004- July 2005

• Provided excellent customer service in upscale department store

• Responsible for the calculation of cash register totals and deposits

Sales/Stock Associate, K’s Merchandise, Cape Girardeau, Missouri; March 2004- January 2005

• Ensured appropriate stock supplies were available for customers through inventory maintenance

• Ensured environmental specifications were met according to the organization’s standards and regulations

COURSEWORK

• Planning Health Programs

• Health Services Administration

• Marketing Concepts for Health Promotion

• Community Health Behavior

• Health Studies Portfolio (includes professional writing samples, presentations and assignments)

• Managerial Occupational Health and Safety

• Safety Engineering

• Fire Protection Technology

• ISO 14000

• Advanced Ergonomics

• Business Ethics

• Advanced Industrial Hygiene

Certifications

• OSHA 10 Hour Construction Time Certification

• Columbia Southern University Occupational Safety and Health Graduate Certification

• OSHA 30 Hour Construction Time Certification

• OSHA 510 Construction Time Certification

• HAZWOPER 24 hour Hazardous Material Certification

• Safety Trained Supervisor (In-Progress)

Contact this candidate