Information Technology Service

JOHN SEDLAK

*** ********* ***

PMB *** 580-***-****

Ada, Oklahoma 74820 ***********@*****.***

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OBJECTIVE

I am a Management Information Systems graduate, seeking the opportunity to work in a professional setting to attain and broaden my skills and experience working in the Information Technology environment. In obtaining my degree, I have obtained various skills relevant to the IT industry, as well as skills in business judgment, organizational and multitasking skills and interpersonal and communication skills.

EDUCATION

• East Central University of Oklahoma, Bachelors of Science in Business Administration , Concentration in Management Information Systems.

• Alameda High School, CA – Graduated June 2005

PROFESSIONAL EXPERIENCE

May 2011-Current: Service Technician 2 at the Chickasaw Nation Information Technology Service Desk.

• Responsible for providing support to level 1 technicians on more complex issues.

• Responsible for technical support calls and for all technical and computer based problems within the Chickasaw Nation.

• Perform hands on troubleshooting and maintenance of computers and hardware that is brought in to the helpdesk from external sites.

September 2008-May 2011: Service Technician at the Chickasaw Nation Information Technology Service Desk.

• Responsible for technical support calls and for all technical and computer based problems within the Chickasaw Nation.

• Perform hands on troubleshooting and maintenance of computers.

June 2008-August 2008: Intern at the Chickasaw Nation, Information Technology department.

• Performed various tasks from reimaging computers and troubleshooting computer hardware problems

• Learned skills that apply to fixing computer problems, both software and hardware related.

COMPUTER SKILLS

• Troubleshooting and use of Windows based applications such as Microsoft Office 2003 and 2007.

• Familiarity with using IT and Helpdesk oriented programs such as Active Directory, Altiris, SCCM, and RealVNC.

• Utilizing system tools and utilities within the Windows XP, Windows 7 and Windows Vista operating systems.

• Troubleshooting, assembly, and handling of most types of internal computer hardware.

• Can install/reinstall operating systems and manipulate partitions within a computer’s hard drive.

• Capable of manipulating and utilizing BIOS settings and options.

INDUSTRY RECOGNIZED CERTIFICATIONS

• CompTIA A+

• HDI Support Center Analyst

PERSONAL

I have played 4 years on the NCAA Division 2 Tennis Team at East Central University. I am now acting as an assistant coach for the team to help further their success. I have a great passion for tennis and am also striving to further improve my tennis game by entering various tournaments outside of college. Along with tennis, some of my personal interests and hobbies include fitness, music, electronics, and other sports such as golf, table tennis, and soccer.

REFERENCES AVAILABLE UPON REQUEST

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