Highly Experienced Technical Writer, Trainer, Project Manager

DEBORAH DANIELSEN

** ***** ****** • Fairfield, Connecticut 06825

203-***-**** (h) • 203-***-**** (c)

TECHNICAL WRITER • EDITOR • TRAINER • PROCESS ANALYST • PROJECT MANAGER

OBJECTIVE

To contribute to your organization’s success by developing exceptional resources for technical and non-technical user groups and providing superior solutions to organizational and training challenges.

SUMMARY OF QUALIFICATIONS

• Client-focused, technical writing and training professional with extensive PeopleSoft Human Resources and Financials enterprise resource planning (ERP) program implementation experience increasing knowledge access and employee productivity

• Multitasking, multi-disciplined with solid portfolio of accomplishments in the fields of adult education, business process improvement (BPI), and learning organization empowerment

• Expertise in all phases of systems development life cycles (SDLC) with strong planning, user needs analysis, leadership, problem-solving, interpersonal, and management skills

• Superior communications abilities with all levels within an organization; comfortable with one-on-one and large group presentations and training programs as well as executive liaison expertise with project sponsors and corporate leaders

CAREER HISTORY

FROM MAY 2008 TO PRESENT

Volunteer GED Tutor at domestic violence shelter

Applying to Fairfield University to acquire masters in education technology

Purchased and engaged in self-study program of Camtasia software application

SIEMENS TRANSPORTATION SYSTEMS (placement by: TECHPROSE, INC)

New York, NY July 2005 – February 2008

Provider of IT consulting, documentation, and systems training services

User Training and Documentation Project Manager (Contract W2 Position)

• Authored Detailed Training Plan (DTP) for PACIS Training Program, intended to train NYCT employees to operate PACIS system

• Liaison with technical software developers, system architects, network engineers and DBAs in order to develop technical manuals, operating guides and system administration guides in support of the PACIS project team and for turnover to the New York City Transit technical departments for ongoing maintenance, operations and troubleshooting

• Acted as project editor, reviewing technical and functional system requirements specification documents, Auto CAD engineering drawing, UML Modeling diagrams, hardware specifications, change requests and prototype documentation for compliance with best practices industry standards, project and contract requirements

• Enhanced project progress and success by leading 2 working groups, Content Working Group and Training Working Group, encompassing technical and functional NYCT and project team members

• Hand-picked to direct 1st client demonstration, a critical contract requirement, by managing 3rd-party hardware installers, Europe-based software developers, NYC-based software installers, testers, systems integration, and requirements verification. Achieved on-time and on-budget delivery and strengthened client confidence

• Led 5-person, international technical writing team responsible for development and delivery of all technical and functional user documentation and training

CHERRYROAD TECHNOLOGIES

Parsippany, NJ April 2004 – March 2005

Consulting firm specializing in ERP systems integration

Practice Manager / Systems Integration Project Manager (Employee Position)

• Managed group of 6 FSCM training developers with no prior PeopleSoft expertise for Metro-North Railroad; oversaw documentation and training (including collaterals) for multiple user constituencies

• Directed ERP HCM implementation project for New Jersey Turnpike Authority from conception through completion by negotiating contract, creating road maps and schedules, and serving on steering committee

• Generated organizational alignment, sphere of responsibility and system deployment strategies, in the process knitting together the interests of client, third-party vendors and a third-party management consulting firm

COMPUTER SCIENCES CORPORATION

Waltham, MA October 1997 – January 2004

International provider of consulting, systems integration, and outsourcing services

Client Education Services Manager / Principal Consultant (Employee Position)

• Spearheaded training and organizational change projects including developing curricula, creating ERP educational program deployment road maps, and facilitating management of help desk, sales support, and customer contact point operations

• Contributed to closing-stage activities with key clients and established RFP specifications

• Developed and delivered solutions around organizational redesign, strategic technology implementation, and BPI

• Created classroom-, computer-, and web-based training solutions in customer management, operations, billing/AR, and credit management for $12B waste disposal firm. Reviewed software customization, performed user analysis, and clarified CRM, billing, and call center gaps

• Established simulation laboratories to enable clients to assess software fit and quality and allow developers to harness enhancement possibilities

• Developed and delivered user training and documentation for multiple healthcare organizations to support ERP implementations in the areas of Human Resources and Finance

ADDITIONAL ROLES

Senior Project Manager at User Technology Services, Operations Manager at Mead’s Landscaping Services, Director of HR and Benefits Administration/Employee Relations at Stamford E.M.S., EMT II, Middle School English Teacher

EDUCATION / PROFESSIONAL DEVELOPMENT

Bachelor of Arts in English and Education, 1979

Goucher College, Towson, Maryland

Certified Catalyst Project Manager (PMP equivalent), 2000

Certified Pioneer Manager (Account Executive equivalent), 2000

AFFILIATIONS

American Society of Training and Development (ASTD) • International Association for Human Resource Management • International Society for Performance Improvement (ISPI) • E-Learning Guild • Society for Technical Communication (STC)

REPRESENTATIVE APPLICATIONS AND DELIVERABLES

Adobe Acrobat Writer/Editor MS Project-98, XP, Vista

PeopleSoft HRMS, v. 8.8 MS Office Suite-98, XP, Vista

PeopleSoft Financials, v. 8.4 MS Visio-98, XP, Vista

PeopleSoft Supply Chain Management, v. 8.4 MS Windows-98, XP, Vista

PeopleSoft CRM, v. 8.4 MS Internet Explorer

PeopleSoft CIS, v. 8.0 ClearCase and ClearQuest

PeopleSoft Query/Crystal Reports IBM Rational Requisite Pro

CBT and WBT Primavera (P3)

Instructional Design Curriculum Development

Quality Assurance Editing Storyboarding

Business Process Redesign System Reference Guides

Instructor Guides Participant Guides

Job Aids Presentations

Test Scripting Marketing Materials/Newletters

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