Project Management

ANITA YENIGALLA

**** ********** *******, *** *****, CA 94583

Ph: 925-***-****, Email: *********.*****@*****.***

Profile 20 years experience in Outsourcing BPO/LPO, Marketing and Business Development , Project Management, Business Process Analysis, Operations & Infrastructure Management.

• Solid experience in Management, customer focus and managing business relationships- Understanding and identifying market niche for the product

• Build and driven project forecast and budget for entire project life cycle

• Principle Liaison between Core Business Units and the client. Supported and cross communicated a variety of business initiatives and re-engineering projects.

• Identify , negotiate and close business deals ensuring attainment of established targets- increased revenue and profitability targets ,

• Manage and lead the operations/ Project Management

• Educate the client about the product and it’s impact on it’s profitability

• Liaison with the partners and the clients

• Client relationship management

• Overlook delivery, timeliness, and quality

• Acquiring new business, contract negotiations and finalization with prospective clients

• Business Development and Planning Marketing Strategies

Education

Masters in Political Science, Delhi University, India 1989

Bachelors in Law, Magadh University, India 2005

Masters in Applied Psychology, Annamalai University, India 2008

MBA – in International Business and Human Resource, IMT Delhi, India 2010

Trained in Project Management (PMBOK) – Earned 44 (Credits) 2008

Project Management Certified 2008

Certification in Microsoft Project

Certification in Intellectual Property Law –UC Berkley Extension –in progress

Tools & Technologies Microsoft Office Suite

Visual Charts (Gantt, Milestone, Work Flow)

Sharepoint, EDMS, Visio, MS Project

Relevant Experience & Accomplishments

Program Coordination

. Business Development

• Business Case & Plan Analysis

• Service Level Agreements/Operational Level Agreements

. Outstanding relationship building acumen

• Gap Analysis

• International Operations

• Service/Support Program Management

• Financial Planning/Budgeting

• Strategic Partner Development

• BIA/Disaster Recovery & BCP

• Strategic Business mindset and ability to establish increased revenue and profitability targets

• Ability to direct complex projects from concept to fully operational status

• Goal-oriented individual with strong leadership capabilities

• Organized, highly motivated, and detail-directed problem solver

• Proven ability to work in unison with staff, and management

• Change Strategy and managing organizational change and capacity development

Management/Supervision

• Deeply understanding and identifying the market niche for the product/ service

• Excellent educator – educate client about the product/ service and it’s impact on their profitability

• Excellent presentation skills

• Excellent social and interpersonal skills ability to understand people’s psyche and needs and develop long term relation s

• Ensure customer policies, procedures and contractual agreements are consistently met

• Identify and resolve problem situations as a final point of escalation

• Strong Relationship building skills

• Outstanding communication skills – verbal and non verbal

• Strategic thinker

Employment Vice President Business Development and Project Management Four Points Technologies Inc., Santa Clara ,Ca .

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• Executed Project Management Analyst responsibilities; collected business & technical requirements; managed project integration; designed & documented workflows and procedures for ITIL-compliant business processes.

• Collected, analyzed and reported Project status on dashboards for cost and time reporting to the PMO. Continuously updated projections to incorporate variances and to report on outcomes.

• Engaged/managed technical teams in the development of project documentation, such as solution blueprints and project scope documents and also Service Level/Operational Level Agreements using the ITIL SLM methodologies.

• Managed & tracked issues & risks. Tracked defects through testing/resolution in line with requirements.

• Responsible for internal project communication as well as communicating appropriate information to vendors and customers.

• Reviewed the impact of changes and established a capacity plan and monitoring strategy to feed into the assessment for new projects while ensuring sustainability of the existing applications. April ’08

-Jan’ 11

Senior Business Analyst/Diector Business Development – Acropetal Technologies Ltd., Bangalore, India

• Created processes such as Governance, operational budget management across corporate investments.

• Coordination and oversight of IT audit and compliance processes.

• Oversight of and reporting on service level performance, relationship management of customer stakeholders.

• Management of status reporting for large IT Portfolios & services throughout the enterprise.

• Managed multiple large-scale IT Portfolios with Senior Executives and Board level visibility and scrutiny.

• Managed input from business and technology stakeholders to develop business cases and long-term service plans, including overseeing the execution of multiple, large-scale technology initiatives.

• Managed the offshore operations and development, delivery, and ongoing support and maintenance teams; supporting complex systems and the quality of deliverables, cost, budget, risk management, vision, strategic planning, and IT communication.

• Collaborated with various groups to understand business, financial, architectural, testing, life-cycle and infrastructure requirements of a project for optimal planning and execution of the Technology resources.

• Developed a structured, standardized, and consolidated set of repeatable infrastructure services that optimally supported the business processes and applications.

• Aligned operational services by assisting in identifying, defining and incorporating Service-Level Agreements (SLAs) Operating-Level Agreements (OLAs) within the project charter. d

Business Process Analyst - Lotus Children Intl., London, United Kingdom

• Set up & staffed projects in (PM software) - initial budget, project schedule, staffing requests.

• Collected, analyzed and reported Project status on dashboards for cost and time reporting to the PMO.

• Continuously updated projections to incorporate variances and to report on outcomes.

• Interviewed a wide range of Business stakeholders to understand high-level business needs.

• Collected detailed requirements from process users and SME’s.

• Used problem-solving skills to facilitate the identification and evaluation of gaps. Led gap analysis sessions focused on problem resolution (often caused by gaps) and their cascading effects on interconnections.

• Facilitated exploring alternatives and remediation strategies.

• Prepared reports and presentations with recommendations for process improvement to IA & Management.

• Established baselines as starting points for metrics.

• Designed Assessment Controls to collect and track improvement metrics against baselines. Documented control objectives, activities and procedures for assessments. Jan ’00 – Jan ’01

Associate Professor, Delhi University, India

• Taught Political Science/Public Administration courses to Undergrad students

• Provide students with appropriate guidance regarding academic excellence and attendance

• Provide a learning environment in which students with differing learning modalities attain higher success rate

• Maintained program and course outcomes at a level to ensure appropriate workplace skill levels for graduates

• Assisted Chairs and Deans in developing and implementing new programs July ’89 - Jan ’00

Honors & Community

Involvement Research Paper: “Role of voluntary organizations in social development” (Indian Institute of Planning and Administration, IIPA), New Delhi, India

Directed a documentary film “Upar Dekhiye” - upliftment of the down trodden in Bihar, India, financed by Department of Social Welfare.

Directed a documentary film “Minu Hamari Beti” – documentary on family planning

Directed a documentary film “Effect of Pollutions Due to Motor Vehicle Emissions” – Financed by Ministry of Environment, New Delhi, India

Member of news/programs committee – Ministry of Information & Broadcasting, India

Member of “Violence against Women” chapter – UNIFEM

Speaker at the workshop on “effective parenting”

Presented paper at the seminar on “the role of philosophy in psychological analysis and as an instrument of psychoanalysis and psychotherapy” conducted by National Institute of Advanced Studies, Bangalore, India

Training - Certifications & Affiliations

• Trained in Project Management (PMBOK) 2008

• Project Management Certified 2008

• Member of Project Management Institute (PMI) 2008

• Member of International Development SIG (Special Interest Group) 2008

Work Eligibility USA Permanent Resident (Green Card)

References Furnished Upon Request

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