Systems Engineer
Resume:
Robert D. Martin
Granite Falls, NC 28630
***********@*****.***
CAREER SUMMARY
Accomplished Systems Administrator with over 20 years of experience in the information technology industry. Dedicated to blending technical expertise with business goals and needs while providing top quality service and communication. Successful at finding the right technological tools to provide the lowest cost and best possible outcome.
PROFESSIONAL EXPERIENCE
Wells Fargo - Charlotte, NC
Systems Engineer, Windows Team
December 2010 – Present
Contract work responsible for all technical issues and initiatives related to large-scale applications and systems including Windows 2000 / 2003 / 2008 servers and 3rd party vended software including: Citrix XenApp, Exchange 2007 and VMware vShpere 4.x. Build, support and upgrade Windows 2003 / 2008 servers, both physical and virtual, then configure and fine tune. Setup, configure and troubleshoot Microsoft Clustering Services (MSCS) on Windows 2003 / 2008. Evaluate and recommend changes to assure SLA’s can be maintained for the LOB. System migrations from Development, Test and QA to Production, hardware / software upgrades, installations and configurations. Troubleshoot hardware and software issues with users, vendors and internal service groups. Assured quality, security and compliance requirements by performing system audits using HP Server Automation (HPSA). Provide guidance to less experienced analysts.
Siemens (Caldwell Memorial Hospital) - Lenoir, NC
IT Technician II
December 2007 – October 2010
Responsible for the e-mail, Citrix, Virtual desktop, Antivirus, and Windows 2003 / 2008 Active Directory infrastructures. Infrastructures consist of: Windows 2003 / 2008, Exchange 2003 / 2007, VMware vSphere 4.x, Citrix Presentation Server / XenApp / XenDesktops, BlackBerry Server 5, Windows Server Update Services (WSUS), Microsoft Office SharePoint Server 2003 / 2007 support, file and print services, account maintenance, DHCP, WINS, and DNS all running on IBM hardware. Other responsibilities included: wireless network support, barcode scanners/printers, helpdesk support including all Windows versions, executive-level support, support of remote users and locations, all popular office software applications, hardware troubleshooting, and new employee orientations.
Hickory Springs - Hickory, NC
Network Administrator
October 2006 – November 2007
Contract work responsible for the e-mail, backup, Citrix and terminal server, Data Center, and Windows 2003 Active Directory infrastructures. Infrastructures consist of: Windows 2000 / 2003, Exchange 2003, Citrix Presentation Server 4.x, Microsoft Office SharePoint Server 2007 support, file and print services, account maintenance, DHCP, WINS, and DNS all running on IBM hardware. Other responsibilities included: wireless network support, barcode scanners/printers, helpdesk support including all Windows versions, executive-level support, support of remote users and locations, all popular office software applications, and hardware troubleshooting.
Mitchell1 - Poway, CA
Systems Administrator
April 2003 – June 2006
Responsible for the e-mail, backup, Citrix and terminal server, antivirus, Data Center, and Windows 2003 Active Directory infrastructures. Infrastructures consist of: Windows 2000 / 2003, Exchange 2000 / 2003, Veritas NetBackup, Citrix Presentation Server, file and print services, account maintenance, DHCP, WINS, DNS, and Trend antivirus all running on HP / Compaq / Dell hardware. Other responsibilities included: helpdesk support including all Windows versions, executive-level support, support of remote users, all popular office software applications, and hardware troubleshooting.
Peregrine Systems, Inc. - San Diego, CA
Systems Administrator
November 1997 - March 2003
Responsible for the production and lab environments in a team-oriented environment. Management of the e-mail infrastructure, backups, restores, disaster recovery, and antivirus. Management of the server infrastructure, mostly on Compaq / IBM / HP hardware, Windows NT / 2000, multiple NT domain’s and Active Directory, file and print services, account maintenance, backups, restores, disaster recovery, DHCP, WINS, DNS, and antivirus. Support of remote office locations, executive-level desktop/laptop support, second-tier desktop support for the helpdesk. Desktop support included all Windows versions, all popular office software applications, and hardware troubleshooting.
TECHNICAL CAPABILITIES
System Design, Installation, Administration and Monitoring
Very proficient with various types of high-end servers, workstations, desktops, and laptops. This includes high-end server hardware (Compaq / Dell / HP / IBM), clone servers, SCSI RAID, NAS, SAN, clustering, automated deployment, and attached storage management in a large-scale high-availability corporate Data Center. Strong experience with Windows NT / 2000 / 2003 / 2008 server, Group Policies (GPO’s), Exchange 5.5 / 2000 / 2003 / 2007, Citrix Presentation Server / XenApp / XenServer / XenDesktops, Blackberry Server, Windows Server Update Services (WSUS), System Monitoring (HPSA, CIM, SIM, NetIQ, MOM, IBM Director) and reporting, file and print services, file security, remote management, DNS, WINS, DHCP, Active Directory, hot-fixing and patching.
Troubleshooting
This is a strong point, which includes the ability to follow a problem or issue through to a successful resolution, especially when the underlying concern and the symptoms are not related. This includes desktop, laptop, and server hardware/software, running Windows 9x / Me / NT / 2000 / XP / 2003 / Vista / 2008 / Windows 7. Attention to details is a valued asset.
Data Backup, Recovery and Imaging
Strong experience managing backup and recovery systems utilizing Backup Exec, NetBackup, and ARCserv. Experience with bare metal recoveries, archiving, and off-site storage. Proficient with various disk imaging packages (Ghost, TrueImage, PowerQuest, Altiris) to perform backup and restore management for end users’ desktops and laptops.
Security Administration
Includes administration of file systems, security domains, encryption services, certificate services, anti-virus (desktops, laptops, servers, and e-mail systems), Websense, Barracuda, Symantec SMTP Gateway, Trend SmartSuite, Microsoft ISA Server, Veritas StorageCentral, and physical security.
Customer Service, End-user Support
This is a strong point, which includes both internal and external customers and vendors. This includes ordering and service of desktop, laptop, and server hardware/software and any other customer request related to a work order or project. Customer satisfaction is a highly valued asset.
Mergers and Acquisitions Integration
Strong experience with integration of mergers and acquisitions into a production network using various tools and resources. This generally takes into account all the above mentioned systems and software with special emphasis on integrating network operating systems and associated infrastructure, end users and their hardware, e-mail systems, and file and print systems.
CERTIFICATIONS AND TRAINING
Microsoft Certified Systems Engineer (MCSE)
CompTIA A+ Certification
Microsoft Office SharePoint Server 2007 (MOSS)
Citrix Presentation Server 4.x Administration (CCA)
Veritas Data Protection Administrator for Windows using NetBackup
Accredited Compaq Technician
EDUCATION
San Diego State University – San Diego, CA
Bachelor of Science in Computer Science
ITT Technical Institute - La Mesa, CA
Associate of Arts in Electrical Engineering
Escondido High School - Escondido, CA
Graduated
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