Manager Sales

LEONARDO R. CHAVEZ P.

***** ***** ****** **.-************, N.C., 28078

Phone: 980-***-*****Email: ******@*****.***

An Administrative Manager with over 17 years of successful experience in all aspects of Operation Management, with demonstrated ability to increase profit and development talent, with growth leadership help and motivation abilities.

CORE PROFESSIONAL STRENGTHS:

Multilingual Leader/Manager with experience in multi-cultural and global environments

Energetic and self-motivated team player/builder

Problem solving

Ability to increase sales

Results-oriented

Efficient/Effective

Attention to details

Experience in Staff recruitment and retention

Positive impact maker

Proactive

CAREER ACCOMPLISHMENTS:

FOOD LION, Statesville, N.C.

GROCERY SALES MANAGER 12/2010- Present

- Created a good atmosphere and pleasant environment by keeping shelves stocked and well organized, by engaging with customers to ensure that we are covering their needs and expectations and by making a very good first impression.

- Developed and maintained a team concept to improve associate morale, communication, working conditions and ultimately a satisfactory customer experience.

- Ability to increase sales by checking properly the grocery department and by sending the right information to our Computer Assisted Ordering (CAO).

International House of Pancakes (IHOP), Charlotte, N.C. 2003-11/2010

RESTAURANT MANAGER

- Lifted the second shift sales by 52% in a 5 years period, by hiring the right people, training them properly and keeping them motivated; and by listening to the customers, being there for them and treating them nicely.

- Dropped the labor and food costs by cutting overtime hours and by agreeing with some hourly employees go under salary; and by overseeing the food preparation and checking the quality and size of the portions.

- Reduced the second shift complaints.

-Proved ability to run a very busy Restaurant perfectly, by getting outstanding health departments sanitation scores and perfect franchise's scores for more than 2 years in a row.

-Reduced turnovers in more than 90% by training employees properly and keeping them motivated.

Corporation of Development of Zulia Region (CORPOZULIA) 1995-2003

(Venezuelan Government Organization that works in the area of economic development of Zulia State)

DIRECTOR OF INFORMATION AND DOCUMENTATION CENTER

- Increased the Bibliographic Collection.

- Created the first Internet Service in City Library.

- Created a self-sufficient center by charging and providing excellent services.

- Created the best well-maintained periodicals in City Library.

- Encouraged editorial and Cultural activities within and outside the Library.

EDUCATION

Master of Business Administration MBA

URU University, Maracaibo, Venezuela (1998-2002)

Bachelor in Universal Bibliography

The Kharkiv State Institute of Culture, Kharkov, Ukraine (1990-1994)

SOFTWARE APLICATIONS

Ms Office, Ms Outlook, CDS/ISIS, Internet

LANGUAGES

Spanish, Russian and English

CERTIFICATIONS

Servsafe certification No. 7344512. Date of expiration 09/29/2015

Certified Front-of-House & Back-of-House Trainer on November 2004.

Contact this candidate