Customer Service Manager

**** ***** *** *** * ,CORAOPOLIS, PA *****

PHONE 607-***-**** • E-MAIL *********@*****.***

HOLLY WRIGHT

OBJECTIVE

To obtain a position in an office environment performing administrative, clerical and/or managerial duties.

EDUCATION

SUNY Old Westbury, Old Westbury, NY

Bachelor of Arts, Language and Literature December 2005

• GPA 3.04

Corning Community College, Corning, NY

Associates in Applied Science, Paralegal May 2003

• GPA 3.7 Dean’s List

PROFESSIONAL EXPERIENCE

2008 – Present RadioShack Pittsburgh, PA

Store Manager

• Performed scheduling of store staff as well as conduct payroll.

• Oversee all employees in performing their store quotas, non-negotiables, and goals. This included hiring of all staff, issuing warning reports, and termination of employees when necessary.

• Assisted in training of new store managers in district area in store negotiables and duties. Also trained store employees in job maintenance and performance duties.

• Conduct store bi-annual and weekly inventory of merchandise. Maintained store by receiving and ordering supplies and shipments.

• Sold electronics and completed weekly trainings to improve product knowledge. Performed display change

• Maintained all aspects of customer relations within store.

2008-09 Bethany Village Horseheads, NY

Administrative Assistant to Director Of Maintenance

• Performed scheduling of all maintenance staff and all events setup on campus.

• Maintain performance records of all maintenance staff and work orders for entire campus facilities

• Maintained state records for yearly inspections of facility buildings.

• Dealt with vendors in ordering of supplies and maintained inventory of the supplies.

• Communicated with residents for yearly inspections of homes and apartments handling all maintenance problems and keeping communication with residents to maintain a healthy and happy lifestyle.

2004-05 Dakota Watch Company Hicksville, NY

Assistant Manager

• Sold and repaired watches, performed display changes, conducted inventory assessment, ran the register and trained new associates.

• In charge of interviewing, hiring, warning reports, and when necessary, termination of employees.

• Customer service liaison between customer and home office.

• Assisted with daily sales and prepared repair reports.

AWARDS RECEIVED

2005 initiated into Sigma Tau Delta (International English Honors Society) while attending SUNY Old Westbury.

2008 – Present Merit Awards for outstanding customer reviews from RadioShack

COMPUTER SKILLS

Microsoft XP, Windows, Excel, Works, and PowerPoint, Lexis Nexis, utilizing internet and e-mail for business purposes, and assisted in training employees on computer use.

REFERENCES

Available upon request.

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