Customer Service Sales
Resume:
Stacey L. Wilson
Houston, TX 77067-3382
281-***-**** cellular
*************@*****.***
EMPLOYMENT HISTORY:
Spherion/Aon Hewitt Customer Service Agent
The Woodlands, TX 2011 – 2012
• Inputted data for members for annual enrollment events via inbound telephone calls.
• Documented call details in multiple systems for each occurrence.
ACS, A Xerox Company Customer Care Agent
Houston, TX 2011
• Answered inbound calls from customers.
• Gathered facts on potential product or service issues from customers.
• Researched and gathered information by contacting the appropriate personnel.
• Documented call details in multiple systems for each occurrence.
• Initiated resolution to customers calls regarding product or service issues.
Macy’s Sales Associate
Houston, TX 2010 – 2011
• Greeted and assisted customers with merchandise to purchase.
• Cleared all fitting rooms of merchandise, tickets, hangers, and etc.
• Re-tagged returns before returning merchandise to the floor.
• Returned all out of area merchandise to the parent department(s).
• Organized wrap-stands and re-sized merchandise.
• Sorted sensor tags and dropped off at the dock for recycling.
Convergys Customer Service/Problem Resolution Rep. II
Houston, TX 2006 – 2009
• Answered inbound calls from customers.
• Gathered facts on potential product or service issues from customers.
• Researched and gathered information by contacting the appropriate personnel.
• Documented call details in multiple systems for each occurrence.
• Initiated resolution to customers calls regarding product or service issues.
• Interacted with management and personnel to resolve issues in the mutual interest of the company and the customer.
Houston Independent School District School Secretary III
Houston, TX 1992-2003
• Provided clerical support to the elementary-school campus administrative staff.
• Maintained campus payroll including: transmittals, time cards, substitute cards, overtime, extended leave time forms, vacation leave, absence records, and paycheck distribution.
• Monitored, updated, and maintained appropriate records and documents relating to school budget including activity funds, ledger, inventory supplies, and repairs and budget reconciliations.
• Disbursed funds, record financial transactions, and audit and balance student organization and other school-fund accounts.
• Designed and maintained a computer database equivalent to the needs of the campus with respect to all elementary-school staff and personnel personal data.
• Maintained calendar of appointments and school/district events.
• Assisted with preparation of material related to opening and closing of school.
• Made arrangements to obtain associate teachers for absent teachers.
• Maintained confidentiality regarding staff- and school-related issues. Communicated with other building administrators and staff per principal directive.
Houston ISD Substitute Secretary
Houston, TX 1990-1992
• Distributed forms and supplies to campuses and departments.
• Prepared correspondence and other documents using personal computer.
• Received incoming calls, answer questions and direct calls to the proper party.
• Researched school and department inquiries and account reconciliation problems.
• Greeted and assisted department office visitors.
Pan American Airlines Reservation Sales Agent
Miami, FL 1987-1990
• Documented call details in multiple systems for each occurrence.
• Answered inbound calls from customers.
• Arranged detailed travel plans and itineraries.
EDUCATION:
National Institute of Technology (Everest Institute) Greenspoint Campus
Houston, TX 2005-2006
Miami Dade Junior College North Campus
Miami, FL 1974-1975
ACCOMPLISHMENTS:
• Main Event Management Institute
• Basic Course in Model-Netics®
• TrailBlazer Health Enterprises, LLC
o Certificate of Course Completion:
• Consultation or Not (2) Critical Care; (3) Coding and Documentation of E/M Services
• Seven Habits of Highly Successful People Inservice
• National Institute of Technology (Everest Institute)
o Health Insurance Portability and Accountability Act (HIPPA) Training
• Spanish I and II
• Data Integrity and Management Course
PROFESSIONAL EXPERIENCE:
• Proficient utilization of Current Procedural Terminology;
o ICD-9-CM Volumes 1, 2, & 3 and HCPCS Level II
• Certified Professional Secretary
• Professional written and verbal communication skills.
• MediSoft; MedWare Computer Software Programs: Email Software (Outlook, Gmail, etc), Internet Browser (Internet Explorer, Firefox, etc), Peripheral Devices (Scanners, Printers, etc), Personal Computers, Presentation Software (PowerPoint, etc), Spreadsheet Software (Excel, etc), Word Processing Software (Word, WordPerfect, etc)
• Certified - Medical Billing and Coding
• Type 55-65 w.p.m.
• Calculator (by touch/keyboard)
References Available Upon Requestniform
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