Professional, customer focused, results driven leader in the logistics industry. Track record of building strong customer relationships, motivated employee teams and retaining solid associates. Broad depth of experience in all phases of warehouse operations and traffic management. Genuine team player with strong work ethic and integrity.
EDUCATION: Christian Brothers University, Memphis, TN
B.S. Business/Marketing, March 1996
A.A. degree Memphis State University- Computer Science & Business
Warehouse Management: experienced in setting and controlling budgets, setting and maintain production goals. Ability to set policies and procedures for inventory cycle counts. Proficient in computers and excel spreadsheets along with charts
bar coding systems, RF experience, pricing, billing and invoicing, inventory control, Warehouse Management System, designing layout, space planning and space efficiency.
Traffic Management: experienced in routing and shipping, negotiating pricing and contracting truck lines both less then truck load and truck load, tracking the on time delivery, documentation of domestic imports and exports.
Preferred Warehouse Solutions of Memphis, Memphis, TN May 2004 - Present
Director of Operations (WSS lost contract to VLS 4/08, VLS closed 9/20 PWS took over)
Economically manage company resources; physical assets and human resources to yield a net profit from service revenues
Meet service objectives as defined by Kroger Logistics Services
Responsible for customer satisfaction, relations and rapport
Reduce claims liability, while increasing productivity and profits. Responsible for remaining within budget, scheduling, staffing, personnel determinations, insure that all required reports are timely and accurate.
Forward thinking, proactive initiative taker with a determined yet calm demeanor
Coordinate and train multiple location managers, administrative personnel and supervisors on new PDA, processing transactions for 7 facilities within the organization (while continuing to manage Memphis operations)
Achieved Bonus Incentive for 50 of 52 weeks; reduced overtime by more than 25%; increased profit margin by 8%; consistently exceeded customers expectations; sales versus income audits 100% accurate; increased retention of employees.
R R Donnelley Logistics – Memphis September, 2003-To April, 2004
Operations Manager 2nd shift
Responsible for all operations of inbound and outbound freight
Multiple reports functions to management, manage payroll and motivate personnel for optimum performance
As Chairman of the Safety committee, held meetings, report minutes to upper management
Clarke Logistics- Kraft Highway Vendor Manager April, 2003 – July, 2003
Memphis, TN (Contract Position)
Contact truck lines and negotiate freight contract to build carrier data base. Grade carriers to advise which carriers to use first then second to help control cost. Monitor carrier performance versus stated transit time and take corrective action if necessary.
Accomplishments: Created a data base of over 350 truck lines, reduced carrier cost by 20%, increased profit; increased customer satisfaction.
Menlo Logistics- Logistics Manager March, 2000- March 2003
Memphis, TN (Sear, Closed site)
Economically manage company resources; physical assets and human resources to
yield a net profit from service revenues
Meet service objectives as defined by Sears Logistics Services
Reduce claims liability, while increasing productivity
Responsible for security of warehouse, Administrator of safety team, monitoring productivity, maintenance of warehouse and equipment, develop and implement training programs for employees
Teachers Square- Multi site coordinator/Warehouse Manager June 1998-January 2000
Memphis, TN (Closed)
Responsible for set up and operation of two warehouses, including long term goals
Remain within budget, scheduling, staffing, and designed layout of warehouses, leasing equipment, setting procedures for picking, packing, and receiving
Set inventory levels and cycle counting process
AmeriCold Logistics-(formerly URS United Refrigerated Services) September 1992 – May 1998
General Manager Trainee
Responsible for all warehouse operations including inventory, operations, and personnel
Ensure reporting requirements were accurate and timely; report and investigate any inventory variance Communicate effectively with the office team and the area manager.
It would be my pleasure to provide you with exceptional references upon request