Quality Control Assurance

SYLNOR OCANA

** ********* ****** *******, ** ****1 603-***-**** ******@*****.***

Experienced Coordinator/Administrative Assistant

Passionate, integrity-driven professional with strong work ethic. A leader with strengths in identifying the need for continuous improvement, recognizing peer’s strengths, delegating the “right tasks” to the “right person”, and building powerful teams. Intelligent and prudent in managing human and financial resources. Adept at effective communication that achieves desired results from customers, vendors, and staff. Exceptional research and planning skills, highly adaptable, and welcomes new challenges.

Key Skills

Office Management

Organization

Staff Development & Training Project Management

Travel and Event Planning

People Management Writing Procedures Manuals

Report & Document Preparation

Data Entry – Typing 59wpm

Experience

SERCO INC. – National Visa Center, Portsmouth, NH 2006 to 2011

Case Processing Team Leader

• Prepared weekly reports for Case Creation and Quality Control for the Unit Manager.

• Trained Visa Processing Specialists on case creation and quality control procedures to ensure high quality and quantity of work produced.

• Used word processing and other computer programs or equipment to produce correspondence and reports.

• Wrote procedure manuals for the Case Creation Unit.

• Performed quality assurance checks on cases created to meet Department of State standards.

THE SYLVIA MANOR, Bacolod City, Philippines 2004 to 2006

Managing Director

• Managed work progress of a new boutique hotel from construction to completion.

• Joined the team on the second month of the project and ensured hotel opening on schedule by first quarter 2006.

• Supervised staff of 60 from different hotel departments for maximum efficiency to exceed customer expectations.

• Analyzed reports in order to provide owners with a clear picture of relationship between the market and revenue.

• Reached target revenue within 4 months of operation.

Education

UNIVERSITY OF THE PHILIPPINES - Diliman, Quezon City, Philippines

Bachelor of Science in Tourism Management

VILLANOVA UNIVERSITY ONLINE – Villanova, Pennsylvania

Human Resources Certificate Course

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