Customer Service Quality Assurance

Allan Herbert **** Cedar Green, Stone Mountain, Georgia 30088________________________________________ 770-***-**** ******@*******.***

Warehouse Operations Supervisor

Utilizing highly effective leadership skills developed from my 13 years of experience with Pan American Airlines as a Lead Aircraft Ramp Serviceman and 5 years as a Warehouse Supervisor with Mohawk Industries. My team consistently surpassed company and departmental goals in timely aircraft loading as well as tractor trailer loading and unloading. My experience at working well with others and my attention to detail as well as excellent customer service skills are an excellent combination________________________________________ Areas of Strength________________________________________Excellent Communication skills (verbal/ written) Quality Assurance / Detail Oriented

OSHA Safety Regulations Customer Service

Quality Assurance / Detail Oriented Troubleshooting / Problem Solving Computer Skills: Microsoft Office 2010 Ability to work well under pressure

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Work Experience

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ARH Landscaping, Stone Mountain, GA.

Proprietor & Owner (2009 to present)

Self-employed Landscape Contractor – Sole proprietor for a one ‘man’ landscaping and gutter cleaning business including car repair and detailing.

Mohawk Industries, Atlanta, Georgia

3rd Shift Supervisor (2003 to 2009)

I was responsible for managing the 3rd shift shipping, receiving and inventory in the Atlanta area. I led a team of 6 Warehouse Associates, 10 OTR Drivers and 2 Office Support Associates. Our goal was to manage deliveries in a timely manner to our customers. As a cohesive unit we consistently managed to exceed departmental goals. I was also responsible for training and reviewing the team’s performance. I paid close attention to the importance of recognizing the need for accuracy while adhering to OSHA standards for a safe work environment as well as customer service needs.

UPS Logistics, Decatur, Georgia

Warehouse Coordinator (1998 – 2003)

I Managed 8 employees in 2 departments. My team performed all warehouse functions which included pick/pack/ shipping/receiving as well as cycle counting of inventory. I managed problem resolution and troubleshooting warehouse issues as well as workload distribution. Performed monthly team member performance and safety reviews. ________________________________________

Education

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H.H. Lehman High School, Bronx, New York 1976

Georgia Perimeter College, Decatur, Georgia 1998

DeVry University, Decatur, Georgia 2001