Customer Service Insurance Agent

Angela Czarneski

**** ****** **** ***** *****, Ga 31220 478-***-**** *********@***.***

Objective Over 15 years experience in customer service, and billing.

Experience Sr Billing Representative

Aug 2006 June 2010 Access/Birch Communications, Macon Ga

Research billing disputes, make adjustments if needed, take payments, make payment arrangements, explain invoices, send forms if needed, make changes to invoices, or accounts, assist in training new billing representatives, teach phone etiquettes, go through return mail call customers to update addresses or advise of return mail, research and answer billing correspondent, walk customer through accessing their account on web site.

Customer Service Representative

March 2001 Aug 2006 GEICO, Macon, Ga

Go over policies with customers, explain different services, and advise to what would be best, take payments, adjust policies as needed or requested, monitor calls to aid in training, set up dispatches for disabled vehicles, assist customers on viewing their policies on line, and make adjustments as they want. Was licensed as a Property and Casualty Insurance agent in 45 states

Receptionist/Appointment setter

Oct 2000 May 2001 North American Van lines , Macon, Ga

Assist in scheduling estimates, and dispatching packing, verifying delivery dates, take calls from head office to give updates on work, enter work into computer system, order supplies, give work schedules to different employees.

Education Alaska Pacific University , Anchorage, Alaska

Aug 1983 May 1985

Associates Degree

Early Childhood Education

References References are available on request.

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