Customer Service Insurance

Patrick O’Reilly

Phone 602-***-**** **** E Calle Redonda No 57

Email *******.*******@*******.*** Phoenix, Arizona 85018

Objective

To find a challenging customer service position for a detail-oriented effective communicator with creative problem solving skills and extensive experience assisting and directing customers with timely, pertinent and accurate information.

Education

ASU, senior student graduating Spring 2013 with Bachelor of Science in Criminal Justice

Mesa Community College 1991- 1994

Experience

XEROX Dec 2004 – Nov 2009

Reception and Reprographics Specialist Phoenix, Arizona

Greeted the public, business associates and multi-line telephone callers. Answered inquiries and directed each to their appropriate destination.

Operated high-speed photocopiers. Assembled boxed or bundled forms, pads, pamphlets, or other materials for distribution.

Received and distributed interoffice and USPS correspondence as well as FedEx, UPS, DHL and smaller delivery service packages.

GM

ON Star Roadside Assistance Agent Jan 2004 – Nov 2004

Customer Service Agent Tempe, Arizona

Answered inbound calls in a fast paced 24 hour call center.

Assisted customers with roadside assistance issues; furnished information or directing calls accordingly.

Arranged for roadside repair, towing or locksmith services and contacted emergency services or other municipal authorities as needed.

Licensed Insurance Agent Jan 2001 - Dec 2003

Independent Agency, private contractor Phoenix, Arizona

Explained state insurance requirements, policy options and pricing schedules; in English, Spanish and Vietnamese.

Utilized online insurance computer application ensuring availability and accurate pricing for in-person and over-the-phone inquiry.

Established electronic and hardcopy record for new policies and updated both with changes to existing policies.

Telephone 602-***-**** Email *******.*******@*******.***

Patrick O’Reilly

Assisted clients with completing applications, ensuring accuracy and completeness prior to submitting to insurance company.

Managed client/insurance company policy and benefit disputes; often acting as translator for non-English speaking clients.

Processed cash credit and check transactions and prepared bank deposits.

Expertise

Highly competent navigating computerized proprietary software databases and creating and updating accounts as needed

XEROX trained reprographic operator and maintenance technician; 5 years XEROX experience.

Experienced Windows Office software user; Word, PowerPoint, Excel and Access.

Telephone 602-***-**** Email *******.*******@*******.***

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