Manager Customer Service

MOHAMED M. SABRY

Personal Profile

Name: Mohamed Mohamed Sabry

Date of Birth: July 16, 1977

Marital Status: Married, having 1 daughter.

Military Status: Permanently Exempted

Home Address: 22 Fariq Mohamed Rashad Hassan Street, El Hegaz Square, Heliopolis, Cairo, Egypt

Home Phone: +202-****-****

GSM: +2-018-******* / 019*******

E-mail: ********@*******.***

Education

Bachelor of Commerce Ain Shams University, Cairo, Egypt – Grade Good 1999

High School Certificate St. George language school, Cairo, Egypt 1995

Work History

Branch Manager (Area) Ahli United Bank 2009 – Present

Branch Manager Ahli United Bank 2007 – 2009

Division Manager

(Retail dept. Business development.) Société Arabe Internationale De Banque 2007 – 2007

Assistant Division Manager

(Retai-Dept, Retail Credit.) Société Arabe Internationale De Banque 2004 – 2006

Clerk A(relationship for gold cust.) Société Arabe Internationale De Banque 2002 – 2004

Assistant Clerk

Retail dept (Assets & liabilities ) Société Arabe Internationale De Banque

1999 – 2002

Professional Accomplishments

Branch Manager (Area)– Ahli United Bank ( 2009 – present)

Duties and Responsibilities

Oversees the effective implementation of the Bank Retail strategy so that operations, customer service, business development, risk management & profit targets are met.

Assumes administrative and marketing responsibility of the assigned Branches, and ensures that the Branches are providing Superior services to Retail customers.

Prepares Branch wise local sales plan of the assigned branches in conjunction with Branch Managers, & ensures that the sales targets of the assigned Branches are achieved.

Oversees cost effectiveness of assigned branches to maximize profitability.

Communicates with other divisions with regard to marketing their products, such as Corporate and SME.

Attracts new customers and business for the Branch through friendly visits and contacts.

Fosters a high performance culture within the team

Accomplishments:

Achieved best performing area for 2009.

Ahli united bank presented to me certificates for my efforts &remarkable achievements

And for leading my branches to achieve outstanding performance that resulted in the tremendous growth of the branches that responsible for it

Maintained appropriate portfolio of VIP customers, and built strong customer loyalty to AUBE.

Gave more support and good services to all corporate, SME’s customer & PB

Increased base customer, & attracted global customers

Improved delivery services to the customer.

Provided the branches within the Area with more than 1000 new accounts opened in 2009 & 750 referrals customers.

Provided FX customers to the Treasury Dept with annual average amount USD 1 billion.

Branches achievements within the area from 120% to 240% of their targets.

Successfully selected a strong representative team, and created a team work environment.

Created a system for attracting customers with working cash covered 100 % as LC’s, LG’s, IDC ‘s, overdraft, draft Chq, swifts,& FX to increase branch’s profit.

Branch Manager – Ahli United Bank (2007 – 2009)

Duties and Responsibilities:

Takes overall responsibility for the Sales, marketing, operations, administration, and compliance of a larger branch, which will have in excess of 15 staff.

To achieve profit, growth, Service all Retail and Corporate clients within the established Bank policy.

This includes the supervision and management of all cash and non cash transactions, opening new accounts, credit cards and loans within the established lending criteria. Offering a full range of banking services to Retail and Corporate customers alike.

Ensure “know your customer” policy and guidelines are adhered to all times.

Develops new business ideas and carries out plans to increase Retail, Corporate and SMEs performance and referrals potential customers to private banking department.

Accomplishments:

Successfully launched new Branch.

Head hunted a strong representative team to start with.

Created a team work within the branch, and coordinated with other branches to implement a spirit of one team.

Achieved and exceeded the branch targets’ profit as well as Liabilities &Assets from retail by 130%in the first year of operation.

Handled big deals with petroleum and multinational companies.

1000 new accounts opened in 2009

Provide treasury dept with FX customers with annual average amount USD 1 billion

Provided SME’S &Corporate with many of VIP'S customers.

Acted as Referred Private Banking Dept. handling VIP'S Customers.

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