Engineer Sales

Objective

It is to obtain a position as a network/wireless engineer for a company seeking a candidate possessing a combination of excellent technical and communication skills.

Professional Experience

Network Solvers –Dallas, Texas (October 2011 – January 2012)

Technical Support

Provide IT support to small companies around the DFW area.

Apply computer hardware, software, and networking knowledge for troubleshooting on a day-to-day while providing fast resolution and excellent customer support.

Deal with common issues regarding Windows Servers, Active Directory, Exchange Server, Router configuration in general.

Huawei Technologies Panama (August 2008 – August 2010)

Field Wireless Engineer

Experience in site wireless network equipment (BTS) deployment, configuration, and integration to the main central office and troubleshooting. Installation was done supervising sub-contractors. Extensive experience solving field and core equipment alarms.

Knowledge of access, distribution, and core network equipment functions regarding routing/switching, billing, roaming, prepaid, and contract clients. For both technologies at the time, which were GSM and UMTS.

Ericsson Panama (October 2007 – June 2008)

Service Engineer (Sales Support)

Analyze customer request for proposals (RFP) to identify services concerning system, hardware support, equipment upgrades and configuration, new equipment deployment, configuration, implementation, and requests for on-site personnel for problem handling. Personnel resource allocation within the region was performed for the latter activity.

Dell Panama (February 2007 – June 2007)

Technical Support/ Sales

Perform computer hardware and software troubleshooting through the phone for North and Central American home business clients.

Stay up to date with latest updates and patches with Dell systems and Microsoft Windows XP/ Vista.

Education

University of Texas- Arlington, TX - (2010 - 2013)

MS Electrical Engineering – Telecommunications and network security.

Missouri University of Science and Technology- Rolla, MO (2002 - 06)

BS Electrical Engineering – Communications systems

Computer Skills and Certifications

Certifications: A+, CCENT, CCNA.

C, C++: experience of 3+ years programming.

XHTML/PHP/Apache: webpage design and server maintenance.

MS Windows 2000, XP, Vista, 7, Server 2003/08, AD, Exchange 2010, Ubuntu Linux.

Knowledge on IP Routing, Switching, DHCP, DNS, Firewalls, and Telecom networks.

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, and Project).

Routers: RIP, OSPF, EIGRP, IGRP, WAN (Frame-Relay, PPP, HDLC), NAT and ACL.

Switches: VTP, VLAN, ACL, and STP/RSTP.

Languages

Fluent in English and Spanish. Basic French.

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