IT Project Manager
Resume:
Juicke P. Chop
******@*********.***
SUMMARY
Senior Manager (business and technical) over 15 years information technology experience managing complex, large-scale enterprise projects for fast paced global Fortune 1000 companies. I have managed business requirements development, systems design, user acceptance testing, product certification, project planning and management, budgets, change management, resource management, performed training and worked in every phase of the SDLC. I accept accountability and ownership for my projects.
I have strong experience using various software development methodologies including SDLC, RUP, Agile, RAD and JAD. I have developed and implemented project management process improvement in environments to instill best practices, repeatability and maturity. From a development background, I have managed projects that ranged from large-scale mainframe and server based development, vendor package implementations, process re-engineering, software migration and integration to off shore development efforts. I have the breadth and depth in project management coupled with experience in vendor management and business process.
CORE COMPETENCIES
• Strategic Planning • Team Building • Vendor Management
• Project Management • Relationship Management • Risk Management
• Process Re-engineering • Methodology Expertise • Integration/Migration
EDUCATION
M.B.A., Global Business Management California State University Hayward, CA
B.A., Social Science University of California Berkeley, CA
PMP Certification (in progress)
PROFESSIONAL EXPERIENCE
Robert Half International, Pleasanton, CA 2008 –
Project Manager – PMO
Developed and implemented processes that raised the enterprise project management maturity.
• Identified and implemented project management improvements that increased oversight and enhanced project control transparency on several highly visible projects.
• Implemented Stage Gate review process to improve the project governance and project risk review.
Charles Schwab & Co, Inc., San Francisco, CA 1997 – 2007
Program Manager / Managing Director – Technology Solutions
Managed the development and implementation of a multi year large-scale project and cross multiple organizations. Managed this enterprise quality assurance team and architectural resources.
• Developed and deployed industry standard Fund/SERV and Networking mutual funds order placement service, a project that reduced operations expenses by 35% and enabled Straight Through Processing (STP) within 3rd party mutual funds operations.
• Increased asset management revenue by the implementation of mutual funds clearing process - correspondents, RW Baird, Fleet, WheatFirst brought in over $10 billion in assets.
• Managed an architecture team that developed a 3-year strategic architectural vision to ensure reliability, cost effective and enterprise direction for the engineering and business communities.
• Implemented automated testing tools to support mutual fund application testing that provide consistency and reduce project expenses by 40%.
Director – Internal Audit
Evaluated automated process and project management control effectiveness in banking operations, third party mutual funds and hyper trader enterprises that includes privacy (NPI) and security (physical and logical). Test compliance with Sarbanes-Oxley (302 and 404).
• Raised visibility of the effectiveness of internal vendor management process of offshore vendors led to changes in offshore resources oversight practices.
• Raised visibility of the importance of repeatable IT development practice by a review process to evaluate project development maturity based on Capability Maturity Model (CMM).
• Improved risk control reviews efficiency by 20% by the implementation of Continuous Monitoring program – examining data models and utilizing business intelligence tool querying against enterprise data warehouse.
Bank of America, Concord, CA 1989 – 1997
Project Manager / AVP / Consulting Systems Engineer
Managed large vendor project vendor relationship, software package integration and implementation. Successfully managed and deployed repeatable process to acquired bank branch teller and atm network migration onto BofA’s backbone efforts. Recruited by Retail Branch Technology to manage the implementation of multi critical applications that supported the bank’s new ATM monitoring system. The many succession of project implementations, managed the re-engineering of the wholesale banking process. Developed and managed the re-engineering of wholesale banking business processes.
• Managed installation and deployment of vendor business process management and CRM package that reduced credit card operations processes by 45%.
• Mergers and Acquisitions – Successful integration of Oregon Security Pacific branches (teller network) and ATMs onto the BofA telecommunication network.
• Deployed ATM driving Tandem based vendor package, ACI and in-house developed ATM monitoring code that improved ATM monitoring 60%.
TECHNOLOGY PROFILE
Business Applications: Microsoft Office (Word, Excel, Project, PowerPoint, Access), Visio, BusinessObjects, SharePoint
Database: DB2, Access, SQL, MySQL, Oracle
Infrastructure: LAN, WAN, TCP/IP, Client/Server and web based software architecture, design and integration, WebLogic, WebSphere
Methodologies: Waterfall, RUP, Agile
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