Manager Customer Service

Judie Ni

Cell: 702-***-****

**** ******* ***

Las Vegas, NV 89107

**********@*****.***

OBJECTIVE

A project management position in operation that will utilize previous experiences and skills to meet business objectives and support commitments to customer service, employee development, and continuous improvement as well as a position where leadership and management skill can be exercised to improve the firms expansion and long term viability as a successful business, flexible to travel for business purposes

WORK EXPERIENCES

Owner / Manager

April 2008 ~ August 2009 N’s Pride & Management, Inc.

Maryland dba Dragon Tiger Meet

Restaurant & Beverage

Curtis Bay local carry-out / dine-in restaurant, signatures southern state cuisines and combination of Asian concepts

Cooking, food prep, courses design, catering, market outsourcing

Area Manager

October 2001~January 2008 International Restaurant Management Group

Maryland dba Kelly’s Cajun Grill / Yeung’s Lotus Express

Restaurant / Food Services

Supervised food operation, training and services for 2 major operational units at Arundel Mills Mall food court building $2 mil annual sales

Coordinated both nonevent and routine marketing details, inventory & cost control, accounting routines, shift schedule arranging and sales projection

Supported inter-units operation trouble shooting, personnel training and evaluation

Secretary, Office Manager, Regional ManagerJanuary 1997~October 2002

CGE Management, Inc.

California dba Chinese Gourmet Express

Restaurant / Food Services

Office inter-department jobs coordination, corporate-wide meeting agenda

coordinator

Supervised 23 operation units crossing states

Capable to pass down corporate messages to aimed levels.

Result oriented and work efficiently

Fluent cooking skills, course design, food handler’s training and performance

evaluation

Food operation trouble shooting and procedure design

CERTIFICATION

* National Food Manager Certification

Effective December, 2001

NSF, Experior Assessments

* GLVAR Broker Salesperson

NV Certified Home Inspector

EDUCATION

MBA, Kansas, US

August, 1992 ~ May, 1995

TRAITS & PERSONALITY

Display a persistent, positive attitude to problem solving and recognize that

goals are achievable, even with obstacles

Able to coordinate the efforts of everyone and handle conflicts or obstacles

that may arise

Able to show courage, a drive to push forward, and being committed to

getting superior results in a personal and team effort

PERSONAL INTERESTS

Traveling

Golfing

Internet Surfing

Meditation

Family & Friends Talking

LANGUAGES

English

Chinese dialects (Mandarin, Cantonese, Taiwanese)

Spanish, little

REFERENCES

Chinese Gourmet Express Samuel Sim, President

Kelly’s Cajun Grill Sonny Siu, VP-OP

Kelly Yeung, President

(END)

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