Engineer Management

VIDHYA M. MENON

**** ***** ***** ****** **, Atlanta 30328 • 404-***-**** • ******.*****@******.***

SUMMARY

MBA candidate with experience in technology consulting and marketing analytics. Proven skills in strategic business analysis and client relationship management with strong analytical and communication skills. Seeking position as Product Management

EDUCATION

GEORGIA INSTITUTE OF TECHNOLOGY, Scheller College of Business Atlanta, Georgia

Master of Business Administration (MBA) May 2013

• Merit based scholarship in the College of Management

• Leadership position: Philanthropy chair

• Microsoft – Strategic Consulting: Identify customer’s upgrade pattern from Core CAL license suite to Enterprise CAL.

• Coca Cola - IT Consulting: Provide recommendations to C-level executives on leveraging mobile technology

• Med Share - Probono Consulting: Process reengineering recommendation for optimal medical equipment utilization

• Pursuing a Six Sigma Green Belt Certification – Spring 2013

KERALA UNIVERSITY, College of Engineering Trivandrum, India

Bachelor of Technology (BTech) - Electronics and Telecommunication May 2006

EXPERIENCE

The Home Depot Atlanta

Product Management Intern with homedepot.com May 2012 -August 2012

• Conducted analysis on the existing setup of the cross merchandising recommendation feature - Item Relationship Group (IRG) to surface areas of improvement in order to enhance user experience and thereby increase revenue generated

• Extracted and managed data to generate KPI reports which were presented to the upper management for better visibility into the current performance of IRG.

• Analyzed the data gathered to determine variables that can be used to optimize the IRG product selection that would ensure the most relevant products are surfaced upfront to boost sales.

• Interviewed stakeholders to understand the guidelines used to populate the IRG so as to establish a formal guideline that would ensure all business rules are followed for consistent user experience.

• Collaborated with the usability team to run the usability test to recognize customer pain points with respect to the IRG.

• Performed competitor survey to identify industry best practices and formulate recommendations to improve user experience

• Collaborated with the user experience team to redesign the IRG to improve customer interaction with the IRG.

• Led the innovation summit team to define the future of the product list page

• Performed User Acceptance Testing (UAT) on the PIP and IRG to confirm that the system meets the pre-set requirements

SYMPHONY SERVICES Pvt. Ltd. Bangalore, India

Leading global specialist providing software product engineering services to independent software vendors.

Senior Product Engineer - Expense Management System May 2009 -December 2009

Clients: Kaiser Permanente, JPMorgan Chase, AT&T, Morgan Stanley

• Collaborated with client to gather module customization requirements in order to improve quality of the product released.

• Analyzed product functionality, identified functional and technical defects and notified development team of defects.

• Evaluated key enhancements that reflected across the product, reported defects and retested product within the deadline

Product Engineer –Lawson Professional services

Clients: IKEA, BT Industries, Toyota, SKF January 2008-May 2009

• Provided problem resolution to clients by discussing, understanding, and analyzing the issue faced by the client.

• Analyzed and documented the customer issues that required technical fix; communicated analysis to the development team.

• Received High Customer Satisfaction Scores from international clients for the resolutions provided.

Business Analyst – Lawson: ERP Product MOVEX July 2006-January 2008

• Created sustainable productivity gains by conducting the Feasibility Analysis to determine the feasibility to automate complex test cases across the various modules of the ERP product.

• Proposed and executed the Domain Assessment Process which reduced the redundant scripts across various modules.

• Improved speed of testing by developing and maintaining automation scripts

SKILLS/INTERESTS

Awards: SNAP Award (Awarded for high performance), Top Innovators Award

Contact this candidate