Customer Service Management
Resume:
oaquin Black
Safety & Efficiency
AVIATION OPERATIONS PROFESSIONAL
Flight Planning | Airfield Operations | Safety | Training | Emergency Services
Experienced, motivational leader with years of progressively challenging experience achieving or exceeding desired outcomes in exacting flight operations environments. Exceptional ability to clearly translate goals into actionable plans aligned to short- and long-term requirements. Establish quick rapport with co-workers, professionals and staff to facilitate on-time project completion to highest quality standards. Effectively evaluate and proactively manage performance against relevant benchmarks and guidelines. Thrive under pressure.
SKILLS, ABILITIES & ACHIEVEMENTS MATRIX | VALUE OFFERED
Core Competencies / Strengths at a Glance:
COMMUNICATIONS | BRIEFINGS | SAFETY | AIRPORT/AIRFIELD MANAGEMENT | REFUELING | LOADING/UNLOADING | DATA COLLECTION/MANAGEMENT/DISSEMINATION | MESSAGE TRAFFIC CONTROL | EMERGENCY SITUATION MANAGEMENT | MISSING AIRCRAFT SEARCHES | REGULATORY COMPLIANCE | STAFF TRAINING & DEVELOPMENT | COMMUNICATION MANAGEMENT | EQUIPMENT/INFRASTRUCTURE INSPECTION & MAINTENANCE | CUSTOMER SERVICE | TROUBLESHOOTING | COST SAVING
CAREER TRACK & PERFORMANCE | DRIVING FORCES
AVIATION OPERATION SERGEANT 2008 - Present
FLORIDA NATIONAL GUARD – 2-111 AOB Starke, FL
Organizational Impact | Contributions:
Provide aircrews with information and services needed for airfield management and flight planning.
Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
Post visual display boards and status boards
Train operations staff.
Maintain air-to-ground and point-to-point radio contact with aircraft commanders.
Maintain flight and events logs, air crew flying records, and flight operations records of incoming and outgoing flights.
Procure, produce, and provide information on the safe operation of aircraft, such as flight planning publications, operations publications, charts and maps, and weather information.
Receive, transmit, and control message traffic.
Receive and post weather information and flight plan data, such as air routes and arrival and departure times.
Relay departure, arrival, delay, aircraft and airfield status, and other pertinent information to upline controlling agencies.
Flight Manifested, Brief Personnel boarding all aircraft.
Joaquin Black
Initiate and coordinate searches for missing aircraft.
Alert airport emergency services in cases of emergency and when aircraft are experiencing difficulties.
AVIATION OPERATION SPECIALIST 2006 - 2008
US ARMY – 7-101ST HHC Oak Groave, KY
Organizational Impact | Contributions:
Maintained air-to-ground and point-to-point radio contact with aircraft commanders.
Received, transmitted, and controlled message traffic.
Maintained DA 4186 and flight folders for aircrews.
Posted visual display boards and status boards.
Monitored the arrival, parking, refueling, loading, and departure of all aircraft.
Performed and supervised airfield management activities, including mobile airfield management functions.
Received and posted weather information and flight plan data, such as air routes and arrival and departure times.
Checked military flight plans with civilian agencies.
Relayed departure, arrival, delay, aircraft and airfield status, and other pertinent information to upline controlling agencies.
Provided aircrews with information and services needed for airfield management and flight planning.
Maintained flight and events logs, air crew flying records, and flight operations records of incoming and outgoing flights.
Procured, produced, and provided information on the safe operation of aircraft, such as flight planning publications, operations publications, charts and maps, and weather information.
Coordinated communications between air traffic control and maintenance personnel.
Alerted airport emergency services in cases of emergency and when aircraft were experiencing difficulties.
Initiated and coordinated searches for missing aircraft.
AVIATION OPERATIONS SPECIALIST 2004 - 2006
US ARMY – 236TH MED CO. Landstuhl, Germany
Organizational Impact | Contributions:
Informed pilots about nearby planes as well as potentially hazardous conditions such as weather, speed and direction of wind, and visibility problems.
Conducted departure and arrival briefings.
Contracted pilots by radio to provide meteorological, navigational, and other information.
Initiated and coordinated searches for missing aircraft.
Joaquin Black
Monitored the arrival, parking, refueling, loading, and departure of all aircraft.
Alerted airport emergency services in cases of emergency and when aircraft were experiencing difficulties.
Procured, produced, and provided information on the safe operation of aircraft, such as flight planning publications, operations publications, charts and maps, and weather information.
Received and posted weather information and flight plan data, such as air routes and arrival and departure times.
Maintained flight and events logs, air crew flying records, and flight operations records of incoming and outgoing flights.
Coordinated communications between air traffic control and maintenance personnel.
Provided aircrews with information and services needed for airfield management and flight planning.
Posted visual display boards and status boards.
Checked military flight plans with civilian agencies.
Provided Medical Evacuation Operations Services.
Issued landing and take-off authorizations and instructions.
Completed daily activities reports and kept records of messages from aircraft.
Anticipated aircraft equipment needs for air evacuation and cargo flights.
Maintained air-to-ground and point-to-point radio contact with aircraft commanders.
Received, transmitted, and controlled message traffic.
Monitored and directed the movement of aircraft within an assigned air space and on the ground at airports to minimize delays and maximize safety.
Contacted pilots by radio to provide meteorological, navigational, and other information.
Inspected, adjusted, and controlled radio equipment and airport lights.
LEARNING CREDENTIALS
Jacksonville University, Jacksonville, FL
Men’s Rowing Team
ASSOCIATES IN SCIENCE – AVIATION OPERATIONS
Florida State College at Jacksonville, Jacksonville, FL
Deans List
ADDITIONAL SKILLS
Great Customer Service Skills | Proficient in Microsoft Word, Powerpoint
Secret Clearance | Life, health, and accident licensed
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