Sales Customer Service

TINAMARIE GALLINA

* ***** ******

Staten Island, NY 10314

Phone 914-***-****

*****************@*****.***

SUMMARY

Self-motivated-experience in instituting and conduction all phases of office procedures. Proven record developing relationships and diffusing problems with internal and external clients. Excellent computer, planning/organizing, communication and interpersonal skills. Mature with ability to handle difficult tasks or projects. Effectively creates a positive and productive work environment.

EXPERIENCE

ACADEMY OF LEARNING Bronx, NY 2008-2010

Part-time Personal Assistant

Working for Owner

• Organizing and Coordinating meetings, luncheons, conference calls.

• Organizing Weekly/Monthly Calendar.

• Working on Microsoft Word Documents, as well as Microsoft Excel Spreadsheets.

BANK OF NEW YORK New York , NY 2003-2007

Executive Assistant

Working for Managing Director of Global Liquidity Services

• Organizing and coordinating projects.

• Organizing and coordinating meetings, luncheons and business trips, conference rooms and conference calls.

• In charge of maintaining quarterly and yearly reports.

• Working on Power Point presentations distributed to all new clientele.

• Inputting Sales/Marketing information in SFA Systems for Sales Team.

• Created and Maintained T&E’s for Managing Director/Sales Team.

AETHER SYSTEM New York, NY 1998–2002

Executive Assistant/Sales

• Self-motivated-experience in instituting and conduction all phases of office procedures.

• Organizing and coordinating projects.

• Organizing and coordinating meetings, luncheons and business trips as well as trade shows.

• Maintained a high level of customer relationships and satisfaction resulting in customer retention and increased revenue.

• Performed major account reviews and reconciliations.

• Negotiated and wrote customer contracts.

• Conducted presentations and trade shows generating leads.

• Implemented new product introductions to customers. Provided end-user training and product support.

• Entered and maintained new account orders; updated and maintained existing customer information on databases.

• Customer support responsibilities on site.

• Responded to incoming Customer Service calls; handled problems.

• Made vendor and customer calls for several office members.

• Assisted in replacing out of warranty/damaged/repaired devices.

• Maintained server connections on devices.

PAINE WEBBER New York, NY 1997-1998

Sales Assistant

• Handled with broker new accounts.

• Handled with broker clientele by phone and in person.

• Covered Branch Board Receptionist.

• Assistant Operations Management.

EDUCATION

Wood Tobe -Coburn School, New York, NY 1995-1996

Administrative Assistant Associates in Business Occupational Studies

OFFICE SKILLS

Microsoft Word for Windows, Lotus Notes 6; Microsoft Excel and PowerPoint, Microsoft Scanning, Outlook and Windows XP, Adobe Acrobat 6 ,Windows Vista Basic, SFA Sales and Marketing Program, EDM (Enterprise Document Management System), People Soft (T&E), Blackberry handheld devices, Keyboarding 65 w.p.m.

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