Project Manager Customer Service

DHAVAL KUMAR

*** ****** ****** **, *** *, Williamsville NY, 14221.Phone:405-***-****. Email: *****.********@*****.***

OBJECTIVE

To obtain a full time position that will utilize and further enhance my knowledge, skills and abilities of Industrial

and Systems Engineering to become a stronger professional.

EDUCATION

Bachelors of Science in Industrial and Systems Engineering Aug 07 – May 12

Virginia Polytechnic Institute and State University (Virginia Tech)

Blacksburg, VA

TECHNICAL SKILLS

Value Stream Mapping, Six Sigma, NX8, AutoCAD, Rapid Prototyping, Mathematica, Autodesk Inventor, MS

Word, MS Excel, MS Access, MS PowerPoint, MS OneNote, MS Visio, MS Project, Raptor, C++, Visual Basic

MatLab

ACADEMIC PROJECTS

Conversion of a Steel Commercial Truck Side Rails Production Line to Aluminum Aug 11-Dec 11

Metalsa, Roanoke VA

Worked with Metalsa for an undergraduate research project

Used lean manufacturing techniques to further understand the manufacturing production process

Worked on augmenting the existing steel line to handle aluminum and its associated constraints

HokISE Industrial Project Aug 10– May 11

Kollmorgen International, Roanoke VA

Worked with Kollmorgen International as a Project Manager for senior design project

Developed and implemented a process to ensure shipping methods are accurately followed per

customer’s instructions

Reduced gaps in how special shipping instructions are carried out.

Human Factors Engineering Project Aug 09-Dec 09

Designed and executed a human factors study that investigates aspects of “designing for a sustainable

world”.

Work Measurements and Method Engineering Aug 09-Dec 09

Incorporated PDA’s and WorkStudy+ software to labs and lectures in Work Measurements and Method

Engineering to enhance the learning experience.

RELATED COURSEWORK

Lean Manufacturing Introduction to CAD/CAM

Undergraduate Research Project Theory of Organization

Project Management and System Design Global Issues in Industrial Management

Industrial Cost Control Statistical Quality Control

Production Planning and Inventory Control Industrial Ergonomics

Discrete Event Computer Simulation Data Management for IE’s

Facilities Planning and Materials Handling Statistics for Engineers

Work Measurements and Methods Engineering Human Factors Engineering

Probabilistic Operations Research Manufacturing Process

Deterministic Operations Research Theoretical Statistics

WORK EXPERIENCE

University Bookstore Clerk Aug 11 – May 12

Virginia Tech Services, Virginia Tech, Blacksburg VA

Used excellent customer service practices to sell merchandize and provide information about products

to customers. Also operated cash registers and most standard office equipment.

Resident Advisor Aug 08 – May 10

Payne Hall, Virginia Tech, Blacksburg VA

Developed programs and advised residents.

Enforced resident hall policies

Served as a liaison between residents and the student affairs administration.

ACTIVITIES

Member of Institute of Industrial Engineers at Virginia Tech

Intramural level Soccer League

Cricket Club At Virginia Tech

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