Customer Service Manager
Resume:
STEFFANIE RAGLAND
Buford, GA 30518
678-***-**** ****************@***.***
CAREER SUMMARY
Commercial Finance Industry management professional with extensive experience in Documentation and Funding. Proven initiator and strategic thinker with effective attention to detail, lease / loan documentation experience, and ability to multi-task. Leader with strong analytical, organizational and excellent interpersonal communication skills.
EXPERIENCE
IBM CREDIT, LLC, Atlanta, GA 2006 – 2010
Closed all transactions including Leases, Loans and Portfolios for the Capital Markets group. Migrated portfolio from old operating system to new OS, assisted sales team with pricing, prepared approval and funding / closing packages, managed Portfolio in excess of $250M. Received monetary Team Award and monetary Thank You Awards.
Buy Desk Deal Closer
• Coordinated with Contracts and Negotiations, Legal, and Credit Departments to review and complete Lease / Loan documentation packages for signature and closing.
• Worked with sellers to obtain closing documents and followed-up on Post Closing items to maintain audit ready status.
• Completed UCC searches and filings as needed.
• Developed and implemented checklist which decreased deal completion time by 30%.
• Created checklist with Administration to reduce deal closing by 50%.
• Coordinated with Operations to ensure account set-up and vendor verification within 24 hours of credit approval.
• Prepared reports as requested and assisted other group members as needed.
GMAC COMMERCIAL FINANCE LLC, Atlanta, GA 2001 – 2006
Supervised 4 Transaction Coordinators in day to day operations. Documented and funded transactions for all corporate groups including Project Finance, Capital Markets, Aircraft, Marine, Technology, United Kingdom and Commercial Asset Finance. Received 4 monetary Cause for Applause awards. Office Relocation Committee, organized transfer of Documentation and Funding Group which included all transaction files. Received monetary Employee of the Quarter Award for completion of relocation project.
Sr. Documentation Analyst 2004 – 2006
• Undertook special projects as assigned by Vice President of Portfolio.
• Assisted Vice President of Portfolio in assigning transactions to the department.
• Reviewed and prepared transaction documentation.
• Completed UCC searches and filings as needed.
• Processed transactions for funding / closing.
Documentation Analyst 2001 – 2004
• Prepared all invoicing for portfolio.
• Prepared and reviewed daily reports.
• Completed deal set-up on Info Lease operating system within 24 hours of closing.
• Completed UCC searches and filings as needed.
• Adjusted rates on Info Lease which was the company operating system
• Handled all cash applications.
• Assisted Portfolio Manager in maintaining lease operating system.
STEFFANIE RAGLAND PAGE TWO
CONSECO FINANCE CORP., Duluth, GA 2000 – 2001
Managed Central Titling Department, Manufactured Housing Division with staff of 45.
Manager, Indirect Titling, (Temporary)
• Prepared weekly title and cost reports for Director.
• Preformed employee reviews.
• Charged with all hiring and firing in department.
• Prepared employee timesheets.
• Supervised preparation and filing of all title work received for 47 regions.
TEXTRON FINANCIAL CORPORATION, Alpharetta, GA 1997 – 2000
Managed staff of 13, Commercial Finance Division, in preparation of documentation, funding lease and loan transactions, and monthly reports. Received monetary award for Team of the Year, Employee of the Year and Employee of the 4th Quarter, 1998.
Manager, Documentation / Funding
• Prepared and reviewed loan and lease packages for signature and final funding.
• Completed UCC searches and filings as needed.
• Prepared monthly reports for Division Vice President.
• Developed and implemented new hire manual which decreased training time by 50%.
• Internal and external customer service.
• Prepared and conducted performance reviews.
THE CIT GROUP, Atlanta, GA 1994 – 1997
Managed staff of 4 in Construction Trucking and Logging Group in preparation of documentation and funding of direct loans, leases, and third party transactions.
Transaction Group Leader 1995 – 1997
• Prepared and reviewed loan and lease document packages for signature and final funding.
• Internal and external customer service.
• Completed UCC searches and filings as needed.
• Prepared and conducted performance reviews.
Senior Transaction Coordinator 1994 – 1995
• Prepared loan and lease documents for signature and final funding.
• Completed UCC searches and filings as needed.
• Liaison between Sales, Credit, Legal and Dealers.
EDUCATION
Secretarial Science Program, Bradford Business School, Pittsburgh, PA
SEMINARS
Effective Business Writing
Time Management
Interviewing Skills
Secured Transaction Course
Diversity Training
Coaching Skills for Managers and Supervisors
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