Customer Service Data Entry
Resume:
Lodina Martin
Centennial, CO 80121
*****@*******.***
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Objective: Administrative / Accounting Clerk / Medical Transcription & Coding / Customer Service Representative
Summary of Skills and Qualifications
• 10 key machine operator at 13,000 strokes 15 years of Customer Service
• Experience in opening and closing accounts 15 years of data entry
• Operating sorters Accounting
• Typing Microsoft office word
• Excel Internet Explorer
• Oracle Vista Home
• Processing bank wires
• Over thirteen years In the banking
Education & Additional Training
DeVry University Denver, CO
Candidate for Associates Degree in Health Information Technology
Greene Vo-Tech School Xenia, OH
Professional Experience
1999- 2008 Jack Henry & Associates Centennial, CO
Item Processing Clerk
• Processed morning in-clearings, NSF’s and stop payments.
• Closed accounts and process adjustments for eighteen banks with the Federal Reserve.
• Performed power encoding on sorters.
• Generated reject cash letters, and cash letters.
• Performed reject re entry and balancing for each bank and data entry
• Researched and answered customer service questions.
• Performed closing functions & Uploaded several bank NSF files to the Federal Reserve
• Generated Monthly Statements and burned monthly statements to CD’s for customers.
• Brought in federal reserve In-clearing files for balancing
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2010- Present King Sooper Littleton, CO
Service Desk Clerk & Cashiering
• Provide Customer Service
• Also checking
• Receives and process returned check payments
• Issues credits for refunds
• Operates cash register, lotto, teleseat, video, and public service terminals, one hour photo, key making and money order machine, faxing, assist customers with problems and questions.
1992 -1999 Arapahoe Bank and Trust Englewood, CO
Bookkeeper/ Bank Teller
• Processed daily checks.
• Processed incoming and outgoing wires.
• Full customer service, Verifying deposits, and credit ratings.
• Balanced cash drawers daily
• Balanced customers check books
• Posted payments, made withdraws, closed accounts.
1981- 1983 Wright Patterson Air force Base Dayton, OH
Medical Receptionist
• Administrative and general office work.
• Completed X-ray and Lab reports
• Scheduled appointments.
• Customer service
• Answered phones taking message for eight doctors
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