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Customer Service Data Entry

Englewood, Colorado, 80121, United States
8 hr
March 01, 2011

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Lodina Martin

**** *. ********* ***

Centennial, CO 80121



Objective: Administrative / Accounting Clerk / Medical Transcription & Coding / Customer Service Representative

Summary of Skills and Qualifications

• 10 key machine operator at 13,000 strokes 15 years of Customer Service

• Experience in opening and closing accounts 15 years of data entry

• Operating sorters Accounting

• Typing Microsoft office word

• Excel Internet Explorer

• Oracle Vista Home

• Processing bank wires

• Over thirteen years In the banking

Education & Additional Training

DeVry University Denver, CO

Candidate for Associates Degree in Health Information Technology

Greene Vo-Tech School Xenia, OH

Professional Experience

1999- 2008 Jack Henry & Associates Centennial, CO

Item Processing Clerk

• Processed morning in-clearings, NSF’s and stop payments.

• Closed accounts and process adjustments for eighteen banks with the Federal Reserve.

• Performed power encoding on sorters.

• Generated reject cash letters, and cash letters.

• Performed reject re entry and balancing for each bank and data entry

• Researched and answered customer service questions.

• Performed closing functions & Uploaded several bank NSF files to the Federal Reserve

• Generated Monthly Statements and burned monthly statements to CD’s for customers.

• Brought in federal reserve In-clearing files for balancing


2010- Present King Sooper Littleton, CO

Service Desk Clerk & Cashiering

• Provide Customer Service

• Also checking

• Receives and process returned check payments

• Issues credits for refunds

• Operates cash register, lotto, teleseat, video, and public service terminals, one hour photo, key making and money order machine, faxing, assist customers with problems and questions.

1992 -1999 Arapahoe Bank and Trust Englewood, CO

Bookkeeper/ Bank Teller

• Processed daily checks.

• Processed incoming and outgoing wires.

• Full customer service, Verifying deposits, and credit ratings.

• Balanced cash drawers daily

• Balanced customers check books

• Posted payments, made withdraws, closed accounts.

1981- 1983 Wright Patterson Air force Base Dayton, OH

Medical Receptionist

• Administrative and general office work.

• Completed X-ray and Lab reports

• Scheduled appointments.

• Customer service

• Answered phones taking message for eight doctors

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