Customer Service Sales
Resume:
Professional Experience, Achievements:
Interactive response tech/T-Mobile
Feb 14 2011-still working here
Lauderdale lakes, FL 33319
Telesales
Investigate, meeting, Probing, Applying, and convince these are some of the steps
Working for IRT/T-Mobile I learn strategic sales plan with tactics to implement each
of the steps which are presentation strategies ways to formulate questions
an also reassure our customers. My methods is build relationships converting leads
into prospects.
as for every day I’m learning how to prospect into my customers and
information or service calls into sales transactions.
As a telesales agents’ iv courteous, helpful and professional manner creates customer interest and helps retain their business.
Replacing a “shotgun” approach to winning the sale with a systematic pull prospecting method of capturing the most truly qualified leads with the least effort.
Eliminating wasted effort on low- to no-potential leads that burn valuable time and never close
Ensuring you that I will show up to that first meeting already knowing the score
Florida career college
January 2008-April 2008
7991 Pines Blvd,
Pembroke Pines-33024
Through appointment setting service I will contact a list
of prospects and invite them to meet with our team
one-on-one. Our seminar recruiting service will invite hot
prospects to your event, follow up on your direct mail
invitations, confirm attendance and handle all aspects of
recruiting and registration. Conducting market research
involves asking the right questions to the clients,
customers and potential prospects through successfully
creating efficient market surveys. I am an
expert in creating and implementing successful market research
Tiger Direct
January 2007 - October 2007
7795 W Flagler St
Miami fl-33144
Customer Services
I work as an agent on the phone as for to taking up to 200
calls through out the day also did fax, filling, putting in orders, e-mailing,
Get call forwarding. Or an answering service. Hire staff if you need to. But I make sure that I am there picking up the phone when someone calls your business. (Notice I say “I”. People who call want to talk to a live person, not a “fake recorded robot As Customer service representatives I am very experience with growth that is much faster than the average for all occupations through the projection period. Furthermore, my job prospects was very excellent as a worker
R.C.S,
Fort Lauderdale, FL
November 2005 - December 2006
Telemarketing-Supervisor
As a telemarketing supervisor I have learn how make inbound telemarketing happen face-to-face with product demos and sales visits. Inbound telemarketing as my agents qualify leads and set up meetings between hot prospects and sales teams with our online appointment scheduling system. Disciplinary action as necessary and as directed by my management staff. I prepare Implements the change of staff assignments and other strategies as directed by my management staff to achieve shift and campaigns.
I can also provide help desk including problem resolution, opening trouble tickets for Monitors, coaches, and provides as needed retraining to develop and control fund raiser
performance. Conducts advanced training sessions and client briefings. Handles
. And also I have that a phone conversation can take several paths depending on the customer's or prospect's interests; and the discussion is more memorable - the ultimate in one-to-one marketing. It builds relationships - People have relationships with people
Education
Lindsey Hopkins
January 2006 High School
G.E.D Miami, FL
Job Corp
October 2001 Associates
Welder Morgan field, KY
management resource
Associates
medical billing in coding Miami, FL
I'm going to school for medical billing in coding to better up my career
Certifications
Qualifications
7years of customer service
experience. Skilled in handling a multi-s with board and administrative duties.
2 years of welding experience. Skilled
in welding metal parts or components
together, arc welding, and also experience in welding equipment.
Volunteer Experience
St. Anthony Hospice, 1999
served meals to the elderly
79th furniture Miami FL
Work as an aid while providing customer with a
assistance with question they have to as ask
CAA board dealing with head start program for kids
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