Customer Service Administrative Assistant

Ashley Numa

Cell: 832-***-****

*******@*****.***

Objective

I am interested in obtaining a career that will allow me the opportunity to utilize my administrative and technical skills, as well as maintain a rewarding position that will offer an opportunity for growth and advancement based upon my demonstrated strengths.

Key Strengths

• Total involvement with all aspects of customer service including: problem solving and accurately resolving issues with excellent attention to detail.

• Intensive knowledge of Microsoft Windows Operating Systems 95, 98, 2000, XP, and Vista.

• Expert knowledge in several other Applications such as Microsoft Works, Microsoft Office, and Microsoft Outlook, SAP, Reference Manager/Quick Books, Oracle, Adobe, PeopleSoft, SharePoint and Avaya.

• Working technical knowledge of the following:

MS-DOS

VB.Net

Active Directory

DNS

Microsoft SQL Server

DHCP

Oracle SQL

Linux

Education

1998 Dwight D. Eisenhower ~ High School Diploma

2006-2010 ITT Technical Institute ~ Associates in Information Technology

Experience

September 2010-Present Comcast

Technical Support

• Troubleshooting customer phone, cable, and internet issues

• Walk customers through troubleshooting steps to resolve issues

• Complete sales of product

• Schedule appointments for trouble call

March 2008-March 2009 Physician Capital Group

IT Support Specialist

• Help desk support/trouble shooting workstations

• General network troubleshooting TCP/IP, VPN, Firewalls

• Microsoft Active Directory

• Microsoft Exchange Server

• Preformed virus removal and server patch installs/updates

• Train staff on new software, hardware, and network usage policies

• Perform re-imaging on PC’s

• Monitor and control daily service call activity, utilization, inventory levels, and service levels

• Display working knowledge of SAP and CRM in daily functions and responsibilities

• Display the ability to work in a fast paced environment, providing efficient productivity while providing superior quality service with the expectation of a first call resolution

May 2001 – November 2007 Baylor College of Medicine

Executive Administrative Assistant ~ Ophthalmology/Pediatrics Neurology

• Answered up to 500 calls a day in call center environment for Ophthalmology Department

• Provide administrative support to faculty and staff to assure continuity of operations

• Initiate check requests, cash requests, purchase orders, and travel reimbursements

• Research and resolves problems and issues in SAP

• Oversee the filing and maintenance of correspondence and other records

• Answer the telephone and assist callers; read and route incoming mail

• Develop and maintain databases and data forms

• Maintain and provide assistance with the interpretation of various reports and forms

• Create, organize and maintain project files, ensuring compliance with grant and contract requirements

• Assist with tracking financial activities across projects by compiling, reviewing and reconciling the financial accounts and preparing monthly financial updates

• Assist with administration of grants and contracts, pre-award (budgets, application preparation, etc.) and/or post-award (expenditures, financial reports, status reports) activities

• Prepare and develop presentation materials as assigned (e.g., PowerPoint slides, handouts)

• Manage project calendars: Responsible for heavy calendar management of multiple complex project activities, requiring interaction with both internal and external executives and assistants, as well as with consultants

• Coordinate and manage multiple complex meetings, conference calls and video conferences, including preparation of meeting materials

• Generating, assisting with, and proofreading general correspondence

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