Customer Service Insurance

Reyna Zelaya

**** ************** **** #* ********, CA 90260

Phone# 424-***-****

**********@*****.***

Objective To secure a challenging position that allows me to contribute my customer service and sales experience, and add value to a company that offers growth potential and a positive work environment.

Skills Bilingual in English and Spanish, type 50+ wpm, excellent customer service, administrative, communication, and organizational skills. Proficient in Microsoft Word, Outlook, Excel, and other computer programs. Advanced knowledge of insurance terminology.

Education El Camino College

06/06 - Current Associates Business Admin Torrance, CA

Bachelor Degree (still attending)

Lloyd High School

10/99 High School Lawndale, CA

General Education Diploma

Experience

Francis L. Dean and Associates

05/11 – Present Insurance Processor El Segundo, CA

Processed sports and special event insurance policies, issue certificates of insurance, answer phones, scan documents and attach to client files, put together marketing packets, and customer service.

Pacific Unified Insurance

4/10 - 6/10 Commercial Lines Assistant Lawndale, CA

Duties included issuing certificate's and evidence of insurance, checking endorsements and new business applications for accuracy, running MVR's, contact clients regarding late payments, mail and email and cancellation notices.

Peninsula General

10/06 - 4/10 Insurance Agent Torrance, CA

Responsible for sales, cross selling existing business, underwriting, customer service, face to face customer interactions, following up with clients, responding to memo's from insurance companies, issuing binders, certificate's and evidence of insurance, processing policy changes, accepting payments in person and over the phone, and making daily bank deposits.

Auto Insurance Specialist

11/05 - 10/06 Customer Service El Segundo, CA

Provided customer service in person and over the phone in the corporate office call center. Utilized the company’s Winning Edge training program to increase customer satisfaction, cross-sell new lines of business to existing clients. Also processed endorsements, insurance applications, and was responsible for documentation of each customer interaction.

Answer Financial

04/04 - 12/04 Multi-State Agent Encino, CA

Sold and serviced insurance policies across the United States due to having insurance licenses in multiple states. Also, worked with multiple insurance companies, followed telephone scripts in a call center environment, fax or e-mailed lenders proof of insurance, front lines underwriting, check Choice Point and CLUE reports for auto and home losses.

State Farm Insurance

05/00 - 04/04 Insurance Agent El Segundo, CA

Sales for all lines of insurance and financial products, customer service, compose policy and account changes, check motor vehicle record reports, provide proof of insurance to lenders, do vehicle and home inspections, field underwriter, claims assistance, data entry, and administrative work.

Licenses

Property and Casualty insurance license

References

Available Upon Request

Contact this candidate