Customer Service Manager

Lene' Dunston

***-*** ****** ******, *** fl.

Newark, NJ 07112

Home 973-***-****

Cellular 862-***-****

Work 862-***-****

*********@*****.***

OBJECTIVE

To use my Customer Service skills in a representative role that focuses on building relationships with existing customers, as well as initiating new opportunities for new accounts.

ACCOMPLISHMENTS

• Rookie Manager of the Year. 1998

• State N.J. Safe Serve Certified. 2010

PROFESSIONAL BACKGROUND

Odyssey, Bridgewater, NJ

Asst. Manager, 2008 - Present

Controlling a shift of up to 10-15 crew. Responsibilities are inventory, sales reports, crew scheduling, promotions and ensuring the best quality customer service, some hiring responsibilities and cash management.

Cloud 10, Denver, Colorado

AHP (AT Home Professional), 2008 - 2008

The project I was assigned to was T-Mobile prepaid. My responsibilities included, customer service, account payments, introduction to new accounts, while managing old ones. Technical support

Best Burger Management, Sea Girt, NJ

General Management, 2005 - 2007

Customer service, training and development, staff scheduling, maintaining budgets consisting of labor, sales, and inventory. Organizing special product promotions, testing new software for store. In-house maintenance. Assemble of weekly and period end paperwork, and cash management.

Metro Food Management, Sea Girt, NJ

Sr. Asst. Manager, 1998 - 2005

Customer Service, maintaining shift performance on higher volume shifts. Training and development, staff scheduling, and cash management.

Metro Food Management, Sea Girt, NJ

Asst. manager, 1997 - 1998

Customer Service, maintaining shift performance on lower volume shifts. Training and development. Cash management.

EDUCATION

Frank H. Morrell High School, Irvington, NJ

Minor: GED, 1996

SUMMARY OF EXPERIENCE

Dedicated, self-motivated individual. Equipped to work in a fast paced environment. Over 12 year’s managerial background. Qualified in satisfying premium customer service. A creative vision to match customer needs. Rapid transition from entry level to highest store management level.

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