Desktop Support Anaylyst

Michael R. Bradley

** ****** **.

Colorado Springs, CO.

80911

E-mail ********@*******.***

Phone # 719-***-****

Cell # 719-***-****

OBJECTIVE: To obtain a position supporting the company’s desktop / network environment.

CERTIFICATIONS:

• Microsoft Certified Desktop Support Techincian

• 2000 Microsoft Certified Professional, Windows 2000 Professional

• 1999 Microsoft Certified Professional, NT 4.0

EDUCATION AND SPECIALIZED TRAINING:

Global Network Technologies-Federal Way, WA

• Windows 2000 MCSE course training

• Windows NT 4.0 MCSE course training

WORK EXPERIENCE:

ATMEL CORP

• Support a large user environment

• Work in a bread/fix environment

• Upgrade/Deploy new and or used laptop’s and pc’s

• Some knowledge and experience with Microsoft Active Directory

• Work in a helpdesk environment, working on the helpdesk phone.

• Experience with administration of SAP

• Experience with account administration of LTS, MRS (Industry specific apps.)

• Experience with using Remote Desktop Assistance (SCCM) and Dame Ware.

MEMORIAL HOSPITAL, Colorado Springs Desktop Support Analyst

• Support a large user environment

• (3,000+)Was a key support analyst for installing new and used pc’s, laptops, Xerox printers, Multifunction Devices into new and existing hospitals

• Respond to helpdesk tickets in support of the user environment

• Repair/Fix pc/laptop hardware/software

• Interact with vendors in support of user environment

• Use a standard corporate image to image pc/laptops and tablets.

• Upgrade pc/laptop hardware

• Interact with doctors and nurses

• Install typical and clinical software

• Handle change management tickets

• Support companies wireless environment on laptops and pc tablets.

CINGULAR WIRELESS, Bothell WA Desktop Support Analyst

• Support of large user environment (400+ users)

• Set up and deploy new equipment (i.e. laptops and pc’s) for customers

• Use standard corporate image to install on laptops and pc’s

• Troubleshoot hardware/software issues with laptops and pc’s

• Install/uninstall hardware and software on laptops and pc’s

• Troubleshoot and repair printers

• Manage ticket queue in Remedy

• Order parts through Dell vendors

• Use of Adaware and Spybot for cleaning Spyware/Malware from corporate systems

• Coordinate times with customers to perform requested work

• Resolve issues via telephone, e-mail, as well as in-person

DENALI ADVANCED INTERGRATION, Redmond WA Cabling Tech

• Label all necessary cables for servers and expansion bays according to set standards

• Install servers and bays into new location to set standards

• Ensure that all servers and bays are installed and labeled properly and in a timely manner

• Deployment of new PC/Desktops for customer

• Use test equipment (Toner Tools) to ensure continuity of copper cables

• Install hardware for fiber connections and test fiber cables for continuity

• Install keyboard, video and mouse center cades

• Move racks from old location and install into new location.

COMMUNICATIONS SPECIALISTS INC. Woodinville WA Cabling Tech

• Install and terminate new cat 6 cable and wall jacks

• Install new fiber cable

• Install new phone cable

• Build and install server and switch racks

• Terminate cat 6 cables at patch panel

• Test cat 6 cables

AT&T WIRELESS/CINGULAR, Bothell WA Desktop Support Analyst

• Support of large user environment ( 400-500 )

• Knowledge of Power Quest Imaging Software to re-image Laptops and PC’s

• Troubleshoot, diagnose and repair issues with laptops and pc’s

• Use of Adaware software to remove any Spyware and pop up Adaware software

• Use of Regclean to repair system registry

• Understanding of XP operating system

• Familiar with Action Request (Remedy) ticketing system

• Setup and deployment of new and used laptops and PC’s

• Use of Asset Management tracking system software

Contact this candidate