Sales Customer Service
Resume:
Nichole Toméi
Ladera Ranch, CA **694
*********@*****.***
OBJECTIVE
To obtain a recruiting position that would best use my communication, team building, coaching, and problem solving skills.
CAREER SUMMARY
Experienced in high-energy sales positions, cold calling, market penetration, and the successful development of major accounts. My background includes: sales, supervision and training, development of training manuals, sales forecasting and market research, contract negotiation, professional client relations and telemarketing. I excel at team building and motivating others toward success. I am an extremely motivated, high achieving team player, with strong communication skills.
PROFESSIONAL EXPERIENCE
Tri Emerald Financial, Lake Forest, CA
Corporate Recruiter
February 2010 - Present
• Develop creative recruiting resources to attract qualified professionals interested in direct placement employment
• Interview candidates in a detailed and professional manner, in order to effectively and appropriately match each candidate with the position
• Schedule internal and phone interviews with potential candidates utilizing job boards such as Monster.com, Careerbuilder.com, Hotjobs.com, Linkedin.com, Craigslist.com, Referrals, etc.
• Present job opportunities to qualified candidates and negotiate contract terms
• Maintain excellent documentation with the company’s on-line system as well as hard files
• Pro-actively recruiting new candidates through head hunting
• Verified previous employment
• Excellent Follow up and Follow through with Internal staff and candidates
• Create job descriptions for all positions and posting to job boards
• Train sales team on Policies and Procedures
LendingTree, Irvine, CA
Senior Loan Officer
January 2009 – April 2010
• Provided sales leadership and high customer service
• Evaluated financial needs of customers and promoted LendingTree loan products while maintaining a high-profile presence to protect key relationships in an aggressive competitive market.
• Promoted LendingTree products to realtors to build referral business.
• Loan production to meet monthly quotas
USMAC, Aliso Viejo, CA
Loan Modification Officer
November 2008-January 2009
• Answering phone calls from consumers seeking financial relief and resolution information/options
• Client intake (obtaining basic financial and hardship information from prospective clients)
• Explained the firm’s services and details of proposed debt relief options
• Informed clients which documents and information they must submit to the Firm in order to prepare their petitions and collecting those documents from clients
Financial Professionals Group, Lake Forest, CA
Director of Annuity Marketing
January 2008 – November 2008
• Manage all relationships with financial advisors and broker dealers.
• Conduct webcast appointments to educate, equip, and empower financial advisors.
• Maintain current knowledge of annuity products including advanced planning solutions to serve the financial professional.
• Contribute to the FPG esolutions monthly newsletter and The 90 Day Experience program for financial advisors
• Market all fixed and fixed indexed annuity products for existing insurance carriers
Nation Point, Irvine, CA
Senior Loan Officer
July 2002 – December 2007
• Initiated and maintained working relationships with customers and real estate agents.
• Evaluated financial needs of customers and promoted Nation Point loan products while maintaining a high-profile presence to protect key relationships in an aggressive competitive market.
• Communicated information to customers in regards to approval, declination, or counter offer and resolved problems that arose throughout the loan process.
• Promoted Nation Point products to realtors to build referral business.
• Exceeded monthly goals of production.
Washington Mutual, Laguna Hills, CA
Licensed Bank Employee
July 2001-June 2002
• Originated new individual accounts for annuity investments and equity lines of credit and loans.
• Responsible for new and existing business development, consultative sales, demonstrations, negotiations, and account management of all individual financial investments.
• Established first branch referral program for new equity lines of credit by implementing branch marketing.
• Delivered presentations on annuity investments and equity loan to customers and employees.
New Horizons Computer Learning Centers, Santa Ana, CA
Technical Sales Trainer
August 1999 – June 2001
• Implemented and trained master sales trainers throughout the network on customized sales software while reinforcing sales process.
• Planned and conducted monthly training sessions improving sales and customer service skills of sales managers; provided feedback on strengths and weaknesses.
• Created and coordinated the development of training manuals used by clients throughout the country.
• Provided on-site technical support to facilities within the network for pre and post-implementation.
• Responsibilities included but not limited to: departmental budget and accounting, supply inventory, special orders for promotional items, registration of attendees in scheduled classes, and training for helpdesk personnel.
EDUCATION
• New Horizons Computer Learning Centers, Santa Ana, California
A+ and Microsoft MCSE Exam Courses
• California State University Fullerton, Fullerton, California
Business Administration / Sales & Marketing
• Fullerton College, Fullerton California
Business Administration / Sales & Marketing
TECHNICAL SKILLS
• Proficient in: Microsoft Office 2000, Outlook 2000, Internet Browsers, SalesLogix, Training Partner, SAMS/REG, MAS90
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