Manager Customer Service

F RANK MAR I NO

*** ********* *******, *******, ** • 416-***-**** • f ******@******.***

ACCOUNTAN T | F I NANCE MA NAGER | AD M I N ISTRATOR

Working professional with over 15+ years of experience in finance, accounting, management and

supervision of a team. Quick learner not intimidated by new challenges, responsibilities, and

situations; work with a high degree of organization and maintain a positive attitude. Strive to take

i nitiative, eliminate inefficiencies, and implement process improvements to reach financial

management goals of the company. Currently pursuing a Bachelor of Commerce and enrolled with

Certified Management Accountants Society.

– C ORE STRENGT HS & I N D USTRY KNOWLEDGE –

Corporate Auditing & Invoicing Stakeholder MS Office-

Accounting Relations Advanced

Financial Process JD Edwards, Lawson TaxPrep 1 & 2

Statements I mprovements

Tax Preparation General Accounting SUN Systems & QuickBooks

Syteline

Budgets & A/P, A/R, and G/L Cognos & Hyperion ACCPAC &

Forecasts Netsuite

– P ROFESSIONAL WORK EXPER I ENCE –

Accounting & Bookkeeping Services

May 2012 - Present

F inance Operations Manager (Contract) July –

A pril 2012

Centre for Addiction and Mental Health (CAMH), Toronto, Ontario (Medical)

Defined the financial operations of the institut ion and maintained responsibility of the accounts

payables/receivables, the cash management office, as well as overseeing daily operations

Interpreted and clarified corporate policies and implemented changes to processes to increase

t he understanding of procedures among employees and improve the overall staff operations

Coached difficult employees, implemented job plans, and completed performance reviews

Established initiative to improve finance operations customer service standards; equipped

representatives with manuals to outline methods to handle various situations from a customer

service standpoint

Supervised approximately 12 team members including unionized employees

Organized financial information into readable Excel formats in order to increase efficiency for

analysis of accounts payables/receivables

F inancial Consultant January – August 2011

Federal Signal Corporation, Toronto, Ontario (Public Company)

Participated in the t ransition of duties and closing of the Toronto office. Company moved into

t he US

Created process and procedure manuals for various functions in the accounting department

Conducted t raining for the newly hired staff in the US office

Analyzed and prepared tax returns, resolved corporate tax issues, and worked with internal and

external auditors to understand business operations

Accounting Manager J une 2006 – January 2011

Sirit Inc. (purchased by Federal Signal Corporation), Toronto, Ontario (Public Company)

Supervised and coached two accountants and one accounting clerk in offices in Canada, U.S.,

U.K. and Hong Kong

P repared consolidated financial statements for international companies in the United States,

U nited Kingdom, Hong Kong and Canada

F rank Ma r ino

P age 2

416-***-**** • f ******@******.***

– P ROFESSIONAL WORK EXPER I E NCE cont’d –

Finance Manager for Sirit Inc., Continued…

Completed statistical reporting to financial entities such as the IRS and CRA; responsible for

s trict reporting of all financial information including sales, statements, weekly, monthly and

quarterly reporting, management reports, and productivity reports

Worked collaboratively with tax preparers to review tax returns and eliminate inadequacies

before presenting the information to the CFO; given Power of Attorney to discuss any matters in

regards to tax issues or problems that arose from past returns at federal, provincial, and state

levels

Assembled tax and audit packages to increase efficiency of processes during external auditor

v isits, which in-tu rn led to cost reductions when auditors spent less t ime compiling data and

completing audits

Requested by Corporate Executives to create a timely reporting system with t ighter schedules

for monthly financial package preparation with supporting documentation

Finance Manager (Contract) December 2005 – May 2006

BMO Nesbitt Burns, Toronto, Ontario

Managed a particular fund that was in the process of a merger as a sub-fund

Coordinated, assessed, analyzed, and reviewed financial statements and management reports

w ith department executives and provided management reports to department executives, US

executives, and senior corporate executives

F inance Supervisor/Senior Accountant & Business Analyst J une 1999 – August 2005

M.R.S. Inc., subsidiary of Mackenzie Financial Corporation, Toronto, Ontario (Public Company)

Reorganized the month-end reporting and prepared information for financial reporting and

audits; implemented a financial package system containing all of the financial information

necessary for regular monthly, regulatory and annual audits

Collaborated with senior managers and executives to assist in developing the annual budget

w ith analysis and framework to review budget submissions and performance

Established and developed a model to analyze the revenue streams, revenue analysis, and

revenue mix of the operations and the company

Developed a customer base information system with the information technology department

t hat generated reports regarding client retention and acquisition rates

Prepared and reviewed Regulatory reporting for MFDA and IDA

Analyzed, prepared, and reviewed financial statements, audit working papers, and management

reports; also prepared formatting, mapping and commentary of audited financial statements

Prepared and submit ted Corporate tax returns for 9 legal entities; researched and assessed

i mplications of issues regarding permanent establishment or research and development

Earlier Positions Include:

Accounting Manager, Solaris Division of Monsanto, Toronto, Ontario (Private Company)

M anufacturing

Accounting Supervisor, Watts Industries, Toronto, Ontario (Private Company)

Construction/MFG Accounting Supervisor, PCL Construction Inc., Toronto, Ontario

(Private Company) Construction

Senior Accountant-Distribution & T ransportation, Canadian Tire, Toronto, Ontario

Retail/Distribution

– EDUCAT ION –

C ertified M anagement Accountant (CMA) Designation, I n-Progress

Bachelor of Commerce, Ryerson University, Toronto, Ontario, Currently Pursuing

Accounting and F inance Diploma, Centennial College, Toronto, Ontario

V arious Professional Development Courses Completed

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