RONALD HILL
770-***-**** *********@*****.*** www.linkedin.com/in/rhill1
National Sales Associate
Reliable support professional with extensive day to day customer interface experience in resolving technical outages, facilitating new service from inception to completion, customer consulting, maintaining documentation, and developing innovations to enhance operations efficiency is seeking an opportunity in the role of a Sales Engineer with a successful, growing organization.
CORE COMPETENCIES
• Twelve years of progressive telecom support proficiency with Layer 1, Layer 2, and Layer 3.
• Telecom supervisory and customer consulting experience.
• CISCO experience with 7609 Ethernet switches and 2500 series routers.
• Extensive experience working with central office, outside forces, including cable crews.
• Prior sales experience. (see below)
• Telecom supervisory experience in hiring, training, and scheduling.
• Progressive experience with Metro-Ethernet, T1, and DSx circuitry testing and maintenance.
• DACS experience and CISCO, LUCENT, and ALCATEL experience.
• Wireless proficiency with 802.11a, 802.11b, and 802.11g platforms.
• Proficient with WFA/C ticketing, TIRKS, and SUGAR CRM systems.
PROFESSIONAL EXPERIENCE
2007-2009 XIOCOM Wireless Duluth, Georgia
Network Support Operation Technician
• Developed system for inventory tracking using a Trikontakia binary method to reduce equipment loss in field operations which was implemented by engineering in new product roll-out.
• Developed VISIO documentation for operational network and edited department WIKI page.
• Technical support contact for national and international licensee account such as Log-On Computers, Morristown, Tennessee and the Rwandan government in Kigali, Rwanda.
• Technical support for end-users in various Panama City Beach and Destin resort condos.
• Participated in change management for network updates.
• Provisioned configurations utilizing 802.11a, 802.11b, and 802.11g LINUX-based software. Assigned IPs to various subnets of new service.
• Utilized ORION and NAGIOS monitoring systems for optimum network performance.
• Proficient with SUGAR CRM for ticket tracking, generating reports, and updated customer profile information.
1996-2006 BellSouth Atlanta, Georgia
Multi-media Technician
• Organized, implemented, and supervised a switch surveillance team of six technicians to support the Metro-Ethernet team and resolve infra-structure outages to restore customer service for principals such as Atlanta Journal-Constitution, Gwinnett County Schools, and Regions Bank.
• Customer consulting with business customers and their account managers to optimize the customer’s service needs.
• Project lead for HP Open View restructuring which led to a cost savings of the monitoring tool for Metro-Ethernet and Fast Packet Operations teams.
• Successfully completed Management Assessment Program.
• Met due dates at a 99% success rate provisioning and servicing of Ethernet services in a TCP/IP format and VLAN mode.
• Proficient with LUCENT, ALCATEL, and CISCO switches as well as ADVA and ODS concentrators.
• Coordinated service issues with SSI&M and I&M field personnel.
• Numerous letters of appreciation from customers and peers.
• Relieving supervisor and trained new employees.
• Generated technical documents and assisted with methods and procedures documentation including MSOC.
• Serviced T1, OC3, SONET, DWDM, OC48, OC192 and ATM backbone carrier circuits assuring access to switch network.
PRIOR EXPERIENCE
Fischer & Porter Production Technician Vineland, New Jersey
Returned a 99% success rate in testing, calibrating, and repairing flow control instruments, digital and analog, for shipment to accounts such as General Motors, EXXON, and Budweiser.
Awarded two safety awards for design enhancement of test equipment to reduce shock hazards.
Prudential Multi-lines Agent Shreveport, Louisiana
Met and exceeded quarterly quotas in life and property and casualty insurance and small business group insurance.
CORPORATE TRAINING
TCP/IP Long Distance Proprietary validation
CISCO CCNA Training UNIX/LINUX-based equipment
Frame Relay, ATM, and SONET PMP Project Manager Certification
SARTS, ITS, and INTAS Testing CPNI Compliance
EDUCATION
Associate Degree in Electronics Engineering Technology
PENNCO Tech Bristol, Pennsylvania
MCSA Training in Security +, Windows XP Professional Server
MILITARY
United States Air Force Staff Sergeant Honorable Discharge