Post Job Free
Sign in

Technical Consultanta

Location:
United States
Posted:
September 22, 2009

Contact this candidate

Resume:

RONALD HILL

770-***-**** *********@*****.*** www.linkedin.com/in/rhill1

National Sales Associate

Reliable support professional with extensive day to day customer interface experience in resolving technical outages, facilitating new service from inception to completion, customer consulting, maintaining documentation, and developing innovations to enhance operations efficiency is seeking an opportunity in the role of a Sales Engineer with a successful, growing organization.

CORE COMPETENCIES

• Twelve years of progressive telecom support proficiency with Layer 1, Layer 2, and Layer 3.

• Telecom supervisory and customer consulting experience.

• CISCO experience with 7609 Ethernet switches and 2500 series routers.

• Extensive experience working with central office, outside forces, including cable crews.

• Prior sales experience. (see below)

• Telecom supervisory experience in hiring, training, and scheduling.

• Progressive experience with Metro-Ethernet, T1, and DSx circuitry testing and maintenance.

• DACS experience and CISCO, LUCENT, and ALCATEL experience.

• Wireless proficiency with 802.11a, 802.11b, and 802.11g platforms.

• Proficient with WFA/C ticketing, TIRKS, and SUGAR CRM systems.

PROFESSIONAL EXPERIENCE

2007-2009 XIOCOM Wireless Duluth, Georgia

Network Support Operation Technician

• Developed system for inventory tracking using a Trikontakia binary method to reduce equipment loss in field operations which was implemented by engineering in new product roll-out.

• Developed VISIO documentation for operational network and edited department WIKI page.

• Technical support contact for national and international licensee account such as Log-On Computers, Morristown, Tennessee and the Rwandan government in Kigali, Rwanda.

• Technical support for end-users in various Panama City Beach and Destin resort condos.

• Participated in change management for network updates.

• Provisioned configurations utilizing 802.11a, 802.11b, and 802.11g LINUX-based software. Assigned IPs to various subnets of new service.

• Utilized ORION and NAGIOS monitoring systems for optimum network performance.

• Proficient with SUGAR CRM for ticket tracking, generating reports, and updated customer profile information.

1996-2006 BellSouth Atlanta, Georgia

Multi-media Technician

• Organized, implemented, and supervised a switch surveillance team of six technicians to support the Metro-Ethernet team and resolve infra-structure outages to restore customer service for principals such as Atlanta Journal-Constitution, Gwinnett County Schools, and Regions Bank.

• Customer consulting with business customers and their account managers to optimize the customer’s service needs.

• Project lead for HP Open View restructuring which led to a cost savings of the monitoring tool for Metro-Ethernet and Fast Packet Operations teams.

• Successfully completed Management Assessment Program.

• Met due dates at a 99% success rate provisioning and servicing of Ethernet services in a TCP/IP format and VLAN mode.

• Proficient with LUCENT, ALCATEL, and CISCO switches as well as ADVA and ODS concentrators.

• Coordinated service issues with SSI&M and I&M field personnel.

• Numerous letters of appreciation from customers and peers.

• Relieving supervisor and trained new employees.

• Generated technical documents and assisted with methods and procedures documentation including MSOC.

• Serviced T1, OC3, SONET, DWDM, OC48, OC192 and ATM backbone carrier circuits assuring access to switch network.

PRIOR EXPERIENCE

Fischer & Porter Production Technician Vineland, New Jersey

Returned a 99% success rate in testing, calibrating, and repairing flow control instruments, digital and analog, for shipment to accounts such as General Motors, EXXON, and Budweiser.

Awarded two safety awards for design enhancement of test equipment to reduce shock hazards.

Prudential Multi-lines Agent Shreveport, Louisiana

Met and exceeded quarterly quotas in life and property and casualty insurance and small business group insurance.

CORPORATE TRAINING

TCP/IP Long Distance Proprietary validation

CISCO CCNA Training UNIX/LINUX-based equipment

Frame Relay, ATM, and SONET PMP Project Manager Certification

SARTS, ITS, and INTAS Testing CPNI Compliance

EDUCATION

Associate Degree in Electronics Engineering Technology

PENNCO Tech Bristol, Pennsylvania

MCSA Training in Security +, Windows XP Professional Server

MILITARY

United States Air Force Staff Sergeant Honorable Discharge



Contact this candidate