Customer Service High School
Resume:
Gina M. Lundgren
Braidwood IL ***08
*************@*****.***
______________________________________________________________________________
OBJECTIVE
Obtain a full-time position in a business-related field where my initiative, positive attitude, and strength in customer service will allow me to grow my leadership skills and make significant contributions toward company objectives.
WORK EXPERIENCE
The Hartford - Aurora, IL
Customer Service Representative June, 2008 - Present
Responsibilities: Customer service, filing workers compensation, taking auto and general liability claims by phone, entering faxes of worker compensation claims in our system, meeting quality and time restrictions for each phone and fax
Back up Coder December 2010 - Present
Responsibilities: Sorting mail, verifying medical bills and claims, mailing medical bills and claims to adjusters or claim handlers, analyzing each claim for mistakes, contacting individuals whose claims have escalated and keep them up to date, verify all PCN reports have been entered in the system
Plainfield Central High School - Plainfield, IL
Administrative Assistant-Senior Year Job Program, October, 2007 - May, 2008
Responsibilities: Customer service, answering the telephone, receiving messages for secretaries and students, faxing, filing, copying paper work, delivering mail
Jewel - Plainfield, Illinois
Cashier August, 2007 - October, 2007
Responsibilities: Customer service, handling a cash register, bagging groceries, and cleaning work area
Bagger December, 2005 - August, 2007
Responsibilities: Customer service, obtain the carts from the parking lot, bagging groceries, putting away over stock, and cleaning the work area
Gina M. Lundgren
957 Jordan Ave
Braidwood IL 60408
*************@*****.***
______________________________________________________________________________
EDUCATION
High School Diploma
Plainfield Central High School 2004 - 2008
SKILLS
• Proficiency in computer programs such as Microsoft Word, Excel, and PowerPoint
• Type 55+ WPM
ACHIEVEMENTS
• Received attendance award by current employer, The Hartford
• Awarded 1st place in team customer quality two years straight by The Hartford
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