Project Software Engineer
Resume:
D – ***,
Lajpat Nagar – *,
New Delhi -******.
INDIA.
Phone 011-********
E-mail: ***********@*****.***
********@*****.***
Viral Ajmera
Objective To work with an organization of repute, which provides me ample scope for development as a professional in a management role and as an individual, where my potential can be appropriately utilized to serve the company.
Skills
Tools/Packages : Peregrine, Infoman, HP Service Centre, XPEDITOR ,
FILE-AID, ENDEVOR, ABEND-AID, OMEGAMON,
SPUFI, Changeman
Lotus Notes, MS Excel, MS PowerPoint, MS Word.
Languages : COBOL, DB2, JCL, VSAM, CICS, CA7 scheduler
Operating system : MVS, Windows
Domain : Banking, Life Insurance, Credit cards
Current Employer
Royal Bank Of Scotland, Gurgaon, India
Professional Headlines
• 8 years of software development, maintenance and production support experience. Currently working as Support Leader
• 4 years of experience in Banking Domain
• 1.5+ years of experience in Life Insurance
• Brand Ambassador of RBS India for hiring initiative. Appeared in advertising campaign for hiring on RBS India website and in print publications
• Voice of RBS employees – Direct interaction with Regional Director – Asia of RBS to voice employee concerns and find tactical solutions.
• LOMA basic level certified – Insurance certification.
• ITIL V3 Foundation certified.
• Domain knowledge of Banking, Life Insurance, Credit cards.
• Engaged with projects of types: Development, Maintenance and Support.
• Project Time management experience includes identifying the schedule activities, analyzing activity sequences, durations, resource requirements, and schedule constraints to create the project schedule.
• Participated in Recruitment process – Strategizing, planning the ramp up of the existing team and conducting interviews.
Professional experience highlights
8 Years of software maintenance, development and support experience.
Jan'07 – Present for Royal Bank Of Scotland, Gurgaon, India.
• Support leader of the application support team.
• Traveled to UK for transition of branch platform application support to India.
Apr'05 – Dec’06 for Computer Sciences Corporation, Noida, India as Module Lead
• Traveled twice to New York, USA. Have played the role of onsite coordinator during both visits.
March’03 – April’05 for Infosys Technologies Ltd, Pune, India as Software Engineer
• Involved in Software Development Life Cycle - Analysis, Detailed Design Preparation, Coding, Testing & Documentation.
Project 1
Company. Royal Bank of Scotland
Industry Sector Banking
Project Name Application Production support
Project Category Maintenance and Production support
Duration Jan’09 – Present
Peak Team size 5
Project Scope
Service Charge Platform (SCP) :-
A platform to calculate and apply charges on the services that the bank provides. E.g., Standing orders, Cash withdrawn, etc.
SCP Main Processes are as follows:
- Maintenance of Charge rates, i.e., products, tariffs, conditions, item groups, etc.
- Opening new accounts with optional specific tariffs.
- Recording of events/transactions
- Daily accrual of charges
- Period-end calculation and advice of charges
- Application of charges
Role and responsibilities
Working as a support leader
• Leading a team of analysts and Tech Lead and ensuring the availability and integrity of a set of core banking applications.
• Work Stack Management. Assigning, monitoring, helping team
members with their assignments
• Recovery Management of Critical Incidents.
• Successful delivery of changes within agreed timelines and requirement.
• Incident and Problem record queue management and status reporting.
• Support production in 24 x 7 model.
• Enhancing the applications being supported.
• Participate in code & testing reviews.
• Preparing disaster recovery plans.
• Coaching and career development of team members.
• Helping team members with administrative and technical needs.
• Monitor and evaluate their performance.
• Actively managing audit and compliance needs as well as manage the application specific and generic risks.
• Taking care of incidents/problems/business queries that disrupt/affect the customer/service by implementing cost effective business solutions.
Additional responsibilities
• Lead the APS Social Club activities
• Brand ambassador of RBS India for hiring initiative
• Integral part of the APS Share point site team
Technology Platform IBM Mainframe
Operating system MVS
Data Base DB2
Programming language COBOL, JCL, VSAM
Tools
Endevor, Fileaid, CA7, HP Service Centre
Project 2
Company. Royal Bank of Scotland
Industry Sector Banking
Project Name Application Production support
Project Category Maintenance and Production support
Duration Jan’07-Dec’08
Peak Team size 4
Project Scope
Branch Platform :-
Branch platform applications of branches in UK are supported by our team. Applications include Teller, CIV (Customer Identification and Verification), CSP (Customer Service Position), CAF Alerts.
Role and Responsibilities
Worked as a software designer.
• Estimating the effort for project execution and resource allocation.
• Handling customer complaints and reviewing the project process.
• Providing 24 X 7 on call, maintenance and enhance support
• Removing bottlenecks if any through out the project life cycle.
• Timely communication to business for service disruption including leadership reporting
• Reduction of Incidents and Problems through pro-active permanent fixes
• Monitoring systems processes which includes batch jobs, online
transactions and web availability
• Incident and system availability reporting to higher management
• Process improvement, automation to reduce manual effort and improve system performance
• Effective and prompt handling of all the changes through Production assurance Process to avoid any incident which may potentially impact on business processes.
Technology Platform IBM Mainframe
Operating system MVS
Data Base DB2
Programming language COBOL, CICS, JCL, VSAM
Tools
Endevor, Fileaid, PVCS Tracker, CA7, HP Service Centre
Project 3
Client Company. AXA Financial Ltd., New York, USA
Company Computer Sciences Corporation
Industry Sector Insurance
Project Name Cyberlife
Project Category Development, Maintenance and Production support
Duration Apr’05-Dec’06
Peak Team size 8
Project Scope Cyber life is a cost effective administration system of life and annuity products.
The scope of the project includes enhancements and maintenance of various Cyber life interfaces attached along with the production support.
The enhancements and bug fixes are done based on the
Business Specifications.
Role and Responsibilities
Worked as a Module Lead
• Effectively handled Service requests, problems and Incidents requiring small code enhancements
• Fixing and analyzing abends.
• Preparing Detail design and Test Plan preparation
• Doing code reviews before final install
• Inducting junior software engineers into the project
• Carrying out coding and testing
• Process improvement, automation to reduce manual effort and improve system performance
• Fine tune long running batch programs to reduce the batch cycle times resulting in financial benefits to the client.
• Holding customer interaction calls and other customer communication.
Technology Platform IBM Mainframe
Operating system MVS
Data Base DB2
Programming language COBOL
JCL
Tools
Endevor, Fileaid, XPEDITOR
Project 4
Client Company. American Express, Minneapolis, USA
Company Infosys Technologies Ltd.
Industry Sector Credit Card Sector
Project Name Air France/ KLM Merger
Project Category Development
Duration Oct’04-Mar’05
Peak Team size 6
Project Scope
Beginning of the year 2004 saw, merger of 2 European Airlines: Air France and KLM. This merger had thrown opportunity to review the Business and Technology processes of the 2 Airlines and merge/migrate to common processes wherever possible.
The objective of project “AF KLM Merger” was- “To migrate the current KLM/Amex One Card base to the new joint loyalty programme database (ISIS) managed by Air France”.
The project was TOP 100 SQP project for American Express.
Project involved analysis of the existing system, design of migration process, identify changes in existing system to capture FFP (Frequent flying programme) number instead of FD (Flying Dutch man) number in CARE database and develop the system to achieve the goal.
Role and Responsibilities
Worked as a software engineer.
• Requirement Analysis, Detail design and Test Plan preparation
• Carrying out testing and code reviews
• Process improvement, automation to reduce manual effort and improve system performance
• Defect Prevention Coordinator
• Mentoring freshers in the project
Technology Platform IBM Mainframe
Operating system MVS
Data Base DB2
Programming language COBOL
JCL
Project 5
Client Company. American Express, Minneapolis, USA
Industry Sector Credit Card Sector
Project Name Solutions Delivery Support
Project Category Implementation and Support
Duration Mar’04-Sep’04
Peak Team size 1
Project Scope • Operational Analyst’s role is very important for the successful implementation of any project. The OA is completely responsible for coding, productionising and implementation of the Procs & JCL’s.
• Responsible for the implementation plans, creation of CMR’s for the whole project.
• To assist the application team with the implementation of the project.
Role and Responsibilities Operational Analyst
Technology Platform IBM Mainframe
Operating system MVS
Data Base DB2
Programming language COBOL
JCL
Project 6
Client Company. American Express, Minneapolis, USA
Industry Sector Credit Card Sector
Project Name Solutions Delivery
Project Category Development
Duration Mar’03-Feb’04
Peak Team size 8
Project Scope
Development for Launching of Centurion and Platinum type of credit cards in Selected European countries. In addition to Enhancements and bug fixes of the systems, significant part of the effort goes in the System Appreciation. Maintenance work is an extension of the Maintenance team of American Express. The enhancements and bug fixes are done based on the Business Specifications.
Software Engineer role.
Worked as a software engineer.
• Requirement analysis, coding, Detail design and Test Plan preparation
• Carrying out testing
• Process improvement, automation to reduce manual effort and improve system performance
• Defect Prevention Coordinator
• Holding customer interaction calls and other customer communication.
Technology Platform IBM Mainframe
Operating system MVS
Data Base DB2
Programming language COBOL, CICS
JCL
Tools XPEDITOR for debugging
Education 1998-2002 VTU, Karnataka
B.E., Electronics & Communication
Aggregate 65.6 %
Don Bosco School, New Delhi. Passing Year – 1998.
Aggregate 72.7 %
Awards Received
1) In RBS, instant award was awarded for contribution towards bringing the Trade & International systems back on track after the Major Red production incident
2) In RBS, got nominated for the Values challenge wherein the commitment, incident handling and team performance was appreciated.
3) In RBS, performed a change in UKBMIS jobs that affected the fraud system. Received an ovation award for the performance.
PERSONAL DETAILS
Date of Birth : 24th November 1980 Gender : Male
Status : Married
Languages : English, Hindi
Hobbies : Photography, Playing pool and listening to music
Contact this candidate