Customer Service Medical

Eric D. Harrington

*** ***** ********* * Chicago, Illinois * Hartech 312-***-**** or 773-***-****

*********@*****.***

Technical Skills

Windows Server 2000 LAN/WAN Administration VoIP-Support

RJ45\11 Installation PBX (Support) MS Office Support

Avaya Phone Systems Master Software Trainer CPT \ICD-9 Codes Software

Windows 7 \Vista Support Trouble shooting PC -Imaging

Active Directory Input Desktop support Routers

Accomplishments and Achievements

IT Technician 2010-

IBM/Artech Information Systems LLC Hammond, IN

IT Technician – as a Technical Consultant for IBM\Artech. Major duties and accomplishments include:

• Perform client personal computer builds and configurations plus for deployment and customer assistance with problem source identification and problem resolution at the customers desktop

• Perform consultation with the customer on the utilization of support groups such as LAN Admin, Networking, etc.

• Build and configure client personal computers

• Provide desk side support to IBM clients for PC hardware and software. Platform may be either OS/2, WIN 95, WIN 98, WIN 00, WIN NT, or other

• Analyze and resolve most customer problems at first contact

IT Field Engineer Contractor 2009 – 2011

Smart Source/Insight Enterprise Chicago, IL

Lead Technician Trainer* on the Bank of America, Abbot Labs, JPMorgan Chase, Washington Mutual VoIP conversions and. Major duties and accomplishments include:

• Traveled 100% of the time to selected sites for conversion from analog to Vo IP installed Cisco equipment including routers and switches, decommission and installation of PBX devices, routers and Avaya phone systems

• Provided technical support and training after conversion of selective sites, desktop support

• Installed RJ45 and RJ11 lines from T1 connection ions, PRI and Fire alarm issues and a host of other cables with routers and network infrastructure

• Provided additional hardware support including printers, copiers, fax machines, and scanners for Bank of America

• Performed security check of surrounding area to be worked by taking pictures of before and after shots of the work area for Quality Assurance

• Performed Survey of Site to make needed recommendations for future project.

• Optimization of selected businesses thru surveys of site of machines from pc, printers, scanners and various PBX servers for included with recommendations

• Perform Data drops for current telecommunication schematics

• Tested ( 9-1-1), fire for phone systems to verify they were collaborating with both services and centers(in various cities)

IT Technical Support - Soft Ware \Medical Assistant Trainer 2004-2008

Everest College Skokie, IL

Provided Technical support\on site desktop support for the entire (2000) student body campus and faculty using remote application such as, dame ware, open tickets serving the following depts.: Business, financial Aid, Admission, Faculty and Medical - Major duties and accomplishments included:

• Identified, diagnosed, and resolved Level One, Level two problems for users of the server, personal

Computer software and hardware; communicated solutions to end-users.

• Delivered, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals

• Diagnosed and resolved end-user network or local printer problems, PC hardware problems and

mainframe, e-mail, Internet, VPN, and Other local-area network access problems

• Liaison for LAN Managers in Colorado and , California and other Technical Business functions

• Involved in Producing Adult student Instructional Material for the Software and Medical Curriculum

• As a software and Medical Trainer trained approximately (10k+) Adult students during my tenure

• Training of Adult students; as well as, Medical Doctors in the nuance of basic to complex software’s within the Medical community for patient records, Insurance and diagnosis and procedure accounts

• CPT and ICD-9 codes training - Medical Billing and coding, as well keyboarding dexterity

• Instruction also included sessions on receiving and giving Excellent customer service

Field Operation Supervisor 2000-2000

The U.S Department of Commerce Chicago, IL

Assigned entire Westside of Chicago as a planner, organizer, and supervisor of a decentralized workforce for Department of Commerce Office for surveyors and data collection operation. Major duties and accomplishments included:

• Supervised a staff of (2000) Individuals

• Handled all recruiting, training, and evaluating a field or decentralized office operations

• Analyzed performance, progress, and costs reports for a decentralized workforce or office operation

• Processed payroll for entire staff department

Insurance Adjuster\Data Entry Clerk 1998-2000

Millennium Information Services Inc Itasca, IL

Performed situational underwriting and insurance verification for Allstate, State Farm and other insurance carriers.

Student Recruiter 1999-2001

Chicago Health and Medical Careers Programs Chicago, IL

Performed pre-college seminars at high schools in the Chicago area

• Recruited hundreds of students to medical programs as well as building a repertoire for future students

Information Specialist 1996-1998

City Colleges Of Chicago Chicago, IL

Instructed- college professionals and others in the use of knowledge-based resources in an

• Performed Electronic environment, desktop support, help desk

• Enhanced electronic texts and online learning environments by writing instructions for resources and tools used by City College Students

• Developed interactive tutorials and other Educational Activities.

• Generated new information in the form of reports, online help, tutorials, and other documents relevant to project works

• Hosted workshops, conferences and meetings, both in person, electronically and via web conferencing

Education & Specialized Training

Colorado Technical University, Colorado Springs, CO

Bachelor of Science in Information Technology –Anticipated Graduation: September 2011

Colorado Technical University, Colorado Springs, CO

Associate Degree in Information Technology

Micro Train

Completion of A+ and Network+ Lab and Implementation

Malcolm X College

Associate of Science Degree in Bio- Science/Pre-Med

Certifications

Certified Post Secondary Instructor-NCCT *Update In progress

Certified Medical Office Manager-NCCT *Update In progress

CCNA-Voice Certification

MCITIP Certification

Certification Prep In Progress

Professional Certificate List

Client Java Programming

CompTIA Network+™ Fundamentals

Computer Network Telecommunications

Unix Network Administration

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