Quality Assurance Customer Service

VIRAJ RAJE

760-***-**** e: *********@*****.***

SUMMARY

• 10 year’s industry experience of which over 9 years of experience in analysis, implementation, design, and development on JD Edwards - World Tools and AS/400.

• Experience in all stages of software cycle from Requirement analysis to Post implementation support

• Have good technical knowledge and work experience in Customization, Enhancement, Maintenance and support of JDEdwards World A7.3 Packages

• Seasoned experience in CL/400, RPG/400, SQL/400, OS/400, DB2/400 on IBM AS/400

• Working exposure on Sales & Distribution and Finance (Accounts Payable and Accounts Receivable) modules

• Familiar with JD Edwards – Enterprise One ERW, OMW, Debugging of Applications and Application Security Features

• Proficiency in JD Edwards – Enterprise One

• Expertise in JD Edwards World Report Design & World Writer

• Excellent analytical, programming, problem solving and trouble shooting skills

• Excellent Communication and written skills, building customer relationships, providing customized solutions.

• Extensively involved in writing test plans and in unit as well as integration testing.

SKILL SET

JD Edwards (World) – Sales & Distribution, Finance (AR/AP)

Dream Writer, World Writer, FDA, RDA, SDA, Menu Design, SVR and World Writer

JD Edwards – Enterprise One & JD Edwards World Tools

Enterprise Report Writer, Form Design Aid, Table Design Aid, Event Rules Design

AS/400, PC’s, OS/400, RPGILE, RPG/400, CL/400, DB2/400, SQL/400 QUERY/400

RLU, SDA, SEU, DFU, SEU, PDM

PROJECTS

Projects done (May 2001 – till date)

Henry Schein, Inc.JD Edwards World Implementation & Support

Client : Henry Schein, Inc., Melville NY

Duration : Mar’07 – till date

Role : Project Lead

Description

Overview – Henry Schein, Inc. is the largest distributor of healthcare products to office-based practitioners in the combined North American and European markets. Customers include dental practices and laboratories, physician practices, and veterinary clinics, as well as government and other institutions.

• Deliverables – Technical specifications based on the functional design documents, development of customized JD Edwards World applications – both interactive and batch, interfaces for data migration.

• Modified the standard JD Edwards World programs to meet the client’s requirements.

Daily maintenance includes looks after any show stopper logs in production cycle. This involves direct coordination with end-user, understanding their issue’s & provide fast solution. This mainly involves work around SOP & Item system. It also includes new development, bug fixing & customization. Client has non-JDE systems, which are linked to JDE. Track & monitor any issue in data flow across the different systems. Currently system has many interfaces by which data flows to-fro into outside JDE. Documentation was maintained for every change done.

Project work includes working on the IT request’s, which typically have wider impact on business. To name some of them are as below which is am working with,

1. Freight Adjustments

The scope of this project is:

• Provide a facility to maintain Freight Adjustment on the basis of or a combination of Item/ Supplier/ Product Class/ Line Type

• Add a process to be submitted every night to update Freight Adjustments. Facility to run this process in Proof mode should also be made available. When this process is run in proof mode, Freight Adjustments is not updated. Instead, a report is generated that will contain the current and next Freight Adjustment.

• Incorporate Freight Adjustment calculation logic when a new item is being created or when Supplier/ Line Type/ Product Class changes. The processes affected will be:

o Item Master Maintenance

o Item Mass Upload

o Product Initiation

The project is completed & LIVE.

2. A & E Partition merger

Currently JDE Item Master & Sales are present on two different partitions on one AS/400. All the modules are linked together with the help of DDM files, SQL packages etc. For simplicity & maintenance ease work is going to merge two partitions hence in turn run JDE applications from one partition. This project is major part of the architecture enhancement. This will have a very big impact as many systems talks with these 2 modules currently. Currently involved in study of all the programs / cross system interfaces. To make the rollover smooth the entire project has been divided in small phases which will make sure daily activity is not impacted.

3. Cleanup of system

Client is planning of a possible upgrade to A91. To achieve the same cleanup is required for current system. Involve in development of utilities to identify unused objects across different system. The utility will be used by each application owner to track their own programs. By this way we can remove many orphan objects from the system.

4. A91 Upgrade

Currently involve in development & planning activities for A9.1 upgrade. Development involves cross-reference tool to identify difference across A73 & A91. Developing utilities for system cleanup, to enhance existing application life.

To accommodate request like above JDE - WORLD programs were modified, new tables & programs were written. Tracking reports were designed for customer service to monitor the activities. Up-to-date documentation was created for every step.

Being onsite lead handling the offshore developer team which includes design technical spec’s for development to hand over to offshore. Make an understanding document for offshore. Arrange unit testing with user.

JD Edwards World Implementation & Support

Client : Invitrogen Life Technologies, Carlsbad CA

Duration : Dec’04 – Mar’07

Role : Technical Lead

Description

• Overview – Company provide products and services that support academic and

government research institutions and pharmaceutical and biotech companies worldwide

in their efforts to improve the human condition. Life science technologies improve and

accelerate all areas of research, drug discovery, and commercial bio production.

• Deliverables – Technical specifications based on the functional design documents, development of customized JD Edwards World applications – both interactive and batch, interfaces for data migration.

• User documentation, quality assurance. Interacted with the user group and management, to analyze the business process, linking the business process, system and people.

• Modified the standard JD Edwards World programs to meet the client’s requirements.

• Worked in close co-ordination with functional team in preparing data mapping documents involving mapping several JDE World Tables to JD Edwards Tables and defining the logic behind the mapped data elements in several modules viz., sales & distribution.

• Responsible for the Support/Enhancements to both ROI Credit Card Application Servers. Day-to-Day Support for production Issues.

Being onsite the work was divided into different categories like Daily Maintenance, Project(s) & the Merger activities.

Daily maintenance includes looks after any show stopper logs in production cycle. This involves direct coordination with end-user, understanding their issue’s & provide fast solution. This mainly involves work around SOP system. It also includes new development, bug fixing & customization.

Client has couple of non-JDE systems, which are linked to JDE. Track & monitor any issue in data flow across the different systems. Currently system has many interfaces by which data flows to-fro into outside JDE. Documentation was maintained for every change done.

Project work includes working on the IT request’s, which typically have wider impact on business. To name some of them are as below,

Development of “American Express Level III”- Some of the customer wants there CC statement switched to display level III data. To accommodate this change JDE world programs are being modified to send the data. This project also consists of couple of outside parties. This project is now in data-testing phase as data travels across diff systems before reaching to AMEX.

I-Rewards -The marketing department decided to offer the customer the ability to redeem I-Rewards points for free product offers. As part of the I-Rewards marketing Strategy,Currently, when a customer places an order on-line they accrue points which can be redeem for promotional products only. The product offers will be different depending on how many points the customer would like to redeem.

OligoExpress – INV with one of their products called Oligo Express PCR kits provide everything need for successful PCR - a premium enzyme, quality dNTPs, and a free WebExpress™ Card for Oligos worth $100 toward the purchase of custom primers.

To accommodate request like above JDE - WORLD programs were modifed , new tables & programs were written.These project(s) also includes WEB interface where in JDE & WEB were interlinked by the use of stored procedure.Interface’s were written to manage the data flow acorss two systems. Tracking reports were designed for customer service to monitor the activities. Up-to-date documentation was created for every step.

Merger – Company is involved into number of acquisition, as a result of this acquisition the customer service professionals at Invitrogen Corporation can now be processing orders for acquired company’s products as well.

Once it is done on business level the IT team prepares procedure for data upload, mapping the foreign entries into home JDE. Part of team to design interfaces, cross-reference tables, screens. The data was uploaded taking into the consideration of JDE security & rules. Different customized programs were created to achieve the smooth & correct data transfer. Use of Z- files was done wherever possible. The merger data includes IM, IB, Lot-location, quantity etc.

Also working & helping offshore technical team for issue resolution & knowledge transfer.

Client : Bureau Veritas, France.

Duration : 5 Month

Role : Technical lead

Description

• Overview – Bureau Veritas is a service company specializing in QHSE management (quality, health, safety and environment) and social accountability, with a network that covers 140 countries and includes 600 offices and laboratories. Objective of this project is to develop new and enhance existing modules of JD Edwards World applications in the areas of Finance and Distribution.

Involved in Offshore Development Assistance for Bureau Veritas – Corporate business Solutions providing assistance to help them enhancing a bespoke information management system. Create a new module a task assignment module for the inspection business. The purpose is to take from SOP contracts the supposed services to be done and to associate the suitable employee to each task or type of task. Then, the employee should be able to assign the real time spent per day to each type of task through a new Times & Expenses screen. This will allow a better monitoring of employee’s efficiency & increase the visibility regarding the correct completion of the different tasks. The project includes the Modification of standard JD Edwards World programs to meet the client’s requirements. Customized routines were written to update JD Edwards World files ensuring that the technical quality, JD Edwards World standardization and data integrity were maintained. Program flow diagrams, User documentation done for all the modification work Contributed in the key performance areas such as software quality assurance and timely completions.

• Deliverables – Technical specifications based on the functional design documents, development of customized JD Edwards World applications – both interactive and batch, interfaces for data migration.

• User documentation, quality assurance. Automated sales process to avoid duplicate entry of the data.

• Interacted with the user group and management, to analyse the business process, linking the business process, system and people.

• Modified standard JD Edwards World programs.

Client : Electrolux India Ltd, New Delhi.

Duration : 2 Month

Role : Technical lead

Description

• Overview – Implementation of Sales & Distribution and Manufacturing modules. The project includes the Modification of standard JD Edwards World programs to meet the client’s requirements. Customized routines were written to update JD Edwards files ensuring that the technical quality, JD Edwards standardization and data integrity were maintained. Program flow diagrams, User documentation done for all the modification work Contributed in the key performance areas such as software quality assurance and timely completions.

• Deliverables – Technical specifications based on the functional design documents, development of customized JD Edwards World applications – both interactive and batch, interfaces for data migration.

• User documentation, quality assurance. Automated sales process to avoid duplicate entry of the data.

• Interacted with the user group and management, to analyze the business process, linking the business process, system and people.

• Modified standard JD Edwards World programs.

Modification of Distribution modules in JD Edwards EnterpriseOne

Client : Mirza Tanners, New Delhi.

Duration : 1 Month

Role : Programmer Analyst

Description

• Modification of standard JD Edwards EnterpriseOne programs to meet the client’s requirements.

• Customized routines were written to update JD Edwards files ensuring that the technical quality.

• JD Edwards standardization and data integrity were maintained. Program flow diagrams, User documentation done for all the modification work.

• Contributed in the key performance areas such as software quality assurance and timely completions.

• Technical specifications based on the functional design documents, development of customized JD Edwards applications – both interactive and batch, interfaces for data migration.

• User documentation, quality assurance. Automated sales process to avoid duplicate entry of the data.

• Interacted with user group and management to analyze the business process. Linking the business process, system and people.

JD Edwards EnterpriseOne Implementation

Client : KEC International, Nagpur.

Duration : 6 Months

Role : Programmer Analyst

Description

• Implementation of Sales & Distribution and manufacturing modules. Modification of standard JD Edwards EnterpriseOne programs to meet the client’s requirements.

• Customized routines were written to update JD Edwards files ensuring that the technical quality, JD Edwards standardization and data integrity were maintained.

• Program flow diagrams, User documentation done for all the modification work.

• Contributed in the key performance areas such as software quality assurance and timely completions.

• Technical specifications based on the functional design documents, development of customized JD Edwards applications – both interactive and batch, interfaces for data migration. User documentation, quality assurance. Process documentation for the users to avoid future issues

• Interacted with user group and management to analyze the business process. Linking the business process, system and people.

JD Edwards World Customisation

Client : BC components India Pvt. Ltd, Loni, Pune.

Role : Technical lead

Duration : 12 Months

Description

• This was a post implementation support and maintenance project. The scope of the project was to modify standard JD Edwards World programs in the Finance, Manufacturing and Distribution suites, write custom routines and design and develop batch applications, develop several reports, interfaces to meet client requirements.

• Design and Development of batch applications, Scanner interface, reports. Involved in creating Program Flow diagrams, creating User documentation.

• Interacted with user group and management to analyze the business requirement.

• Providing programming support for standard JDE programs, which included problem identification and program modification.

JD Edwards World Implementation of Finance & Distribution Module

Client : GSK (Glaxo SmithKline), Worli, Bombay.

Role : Programmer analyst

Duration : 12 Months

Description

• New implementation and later support and maintenance project.

• The scope of the project was to modify standard JD Edwards World programs in the AR, AP and Distribution modules, write custom routines and design and develop batch applications, develop several daily, weekly and monthly reports to meet client requirements

• Design and Development of batch applications, Inbound and Outbound interface applications. Daily, weekly and monthly reports.

• Design of interface programs to transfer open history, AR data into JD Edwards World.

• Involved in creating Program Flow diagrams, creating User documentation. Also a part of the Quality Assurance team to ensure JD Edwards World standards.

• Interacted with user group and management to analyze the business requirement

[6] Amalgamation of group companies

Client : Electrolux Kelvinator Limited, Gurgaon, Delhi.

Duration : 3 Months

Role : Technical lead

Description

• This was a post implementation support and maintenance project.

• The scope of the project was to create new EDI interfaces, modify standard JD Edwards programs and reports in the Finance and Distribution modules.

• Design and Development of batch EDI interfaces, for the transfer of data in Finance modules. Custom interface programs to transfer Address Book, Items, Items/Branch Plant Locations, and Invoices data from old system to JD Edwards World. Development of several reports.

• Interacted with user group and management to analyze the business requirement.

TDS Module Maintenance

Client : Cargill India Ltd / CMS Computers Ltd

Role : Programmer analyst

Description

• TDS module is in-house development of SYSTIME & provided as add-on module in JD Edwards World.

• This was a post implementation support and maintenance project.

• The scope of the project was to interact with user for modification in reports as well as write or changing customized programs.

• Responsible for developing reports as well as maintenance routines in JD Edwards as per the technical specifications ensuring that the technical quality, JD Edwards standardization and data integrity were maintained

• Providing programming support for standard JD Edwards World programs, which included problem identification and program modification

• Interacted with user group and management to analyze the business requirement

• Modification of standard JD Edwards World programs and reports.

Project done in DSQ Software Ltd (May 2000 - 16th May 2001)

HRMS Package Implementation

Client : BAIL (Bridgestone Acc India Limited), Indore.

Role : Technical lead

Description

• This was an implementation, support and maintenance project.

• Responsible for tailoring the application according to end user requirement. Also developed an interface between AS/400 & Swipe-Card system to record attendance data. Developed different HR related reports as well modules like PF, Income tax, Increment letters, ESIC, Salary Register, Appraisal, Promotion, Recruitment planning etc.

• Done the system study for new modules according to end-user need.

• Requirement Study for the Localization and customization of SAPICS, interpreting the functional requirements of the user, which is in the form of functional design, and then the development of new application or Reports.

• Localization includes development of new application to suit customer’s requirement.

• Interacted with user group and management to analyze the business requirement.

Client : Baker Gauges India Ltd / MDS Switchgear /

CG Newage Electrical / Novartis / Castrol India, Pune

Role : Techno-Functional Consultant

Description

• This was a post implementation support and maintenance project

• Responsible for the development & maintenance of HRMS package “SAPICS”

• Responsible for tailoring the application according to end user requirement Process and Setup documentation.

• Developed scripts for testing. Design and Development of reports. Design and Development of Interface programs to import legacy data to application

• Interacted with user group and management to analyze the business requirement.

HRMS Package Implementation & MAPICS maintenance

Client : CG Newage Electrical, Pune

Role : Programmer analyst

Description

• Responsible for Maintenance in IFM (Part of Discrete ERP MAPICS)

• Designed end user reports for different queries

• Done reports like Bank Vouchers, Cheque forwarding letter, pay advice, pending invoices, Customer Turnover etc. Purchase detail and summary reports, sales detail and summary Reports, outstanding statement report, Supplier turnover reports, Bill outstanding reports, Cash flow projections, Purchase day books, Debit / Credit note day books

• Customization was carried out in the following modules of Mapics: COM: Customer Order, proforma invoice, order booking, pending order's, sales reports

Project done in Clariant (India) Limited (February 2000 - April 2000)

BPCS (4.5) Maintenance & HRMS Package Implementation

Client : Clariant India Limited, Thane

Role : Programmer analyst

Description

• Worked on BPCS (4.5) Testing & Debugging, Writing Add-on Programs.

• Creating Ad-hoc Reports. Making modification to previous programs for better versatile use.

• Responsible for the development & maintenance of HRMS package “SAPICS”.

• Responsible for tailoring the application according to end user requirement & to enhancing the prior programs for better use.

• Interacted with user group and management to analyze the business requirement.

FORECAST UPLOAD SYSTEM

This system is for uploading data from PC based software to BPCS database files. The PC Based excel spread sheet contains forecast of 120 products from 45 locations all over the Country for 6 months. This system is a part of Supply chain module in BPCS.

VENDOR TRANSACTION SYSTEM

This system is developed as an enhancement to accounts payable module in BPCS. This system is designed to display & print the transactions of a particular vendor for a period containing Listing of advances & adjustments. Includes summary & detail level functions for query with PO filters for PO or for a party. Made wild card facility for Ledger listing.

Main achievements are:

• Designed, developed & implemented the whole system.

• Made necessary validation & made it compatible for BPCS.

• Connected this system to BPCS & developed MIS reports.

EDUCATION

• Bachelor in Chemistry from Bombay University.

• Diploma in Software Engineering from Aptech.

• Diploma in Hardware & LAN Engineering from Jetking.

CERTIFICATION

• IBM Certified AS/400 Courses.

Contact this candidate