Quality Inspector
Resume:
Sonja Manz
Hot Springs, Arkansas 71913
OBJECTIVE A position optimizing my quality control service experience to achieve company goals and growth.
PROFESSIONAL EXPERIENCE
Accent Call Center, 1321 Albert Pike Road, Hot Springs, AR 2008
Customer Service Representative,
Created accounts by activating services for nationwide mobile communications customers.
Implemented first call resolution in trouble shooting client technology inquiries as well as payment requests.
ev3 / Microvena, 4600 Nathan Lane, Plymouth, MN 2002-2007
Quality Control Technician,
Verified critical component specifications for a variety of endovascular interventional therapy devices.
Audited plus resolved vendor concerns for Engineer requisitioned supplier visits in Minnesota and California.
Prepared R & D and Production - First Article, Capability Studies, Kaizen Event and Non-conforming reports.
Revised documents, organized inspection facility; receiving records and equipment during three re-locations.
Trained Shipping, Production, Engineering, and Purchasing associates in MfgPro QAD program functions..
Honeywell Circuits, 1545 Williston Road, Minnetonka, MN 2000-2002
Quality Printing Technician,
Printed and examined specialized circuitry layers for world-wide communications customers. Established record setting improved processing time phases in both outer and inner board developing.
Validated stages of design conformity using surface plates, microscopes, and hand tools.
St. Jude Medical, One Lillehei Plaza, St. Paul, MN 1995-2000
Quality Inspection Technician,
Assembled & inspected mechanical heart valve components in compliance to strict GMP and ISO standards.
Restructured auditing processes, prepared for FDA reviews, increased productivity by reducing labor expense.
Implemented a non-conformance tracking system enhancing interdepartmental information access.
Communicated with facilities in Brazil, Canada, and Puerto Rico approving documentation for tissue valves.
Facilitated time-sensitive inspections in Wisconsin, Chicago and Minneapolis meeting company goals.
EDUCATIONAL BACKGROUND
North Hennepin College, Brooklyn Park, MN Business Computer Systems 2007,2004
Hennepin Technical College, Plymouth, MN Internal Quality Auditor 2001
St. Jude Medical, St. Paul, MN Cardiac Rhythm Management 1998
Grand Cosmetology College, Hot Springs, AR Cosmetology License 1982
Quapaw Vocational College, Hot Springs, AR Marine & Small Engines 1981
TECHNICAL COMPETENCIES
Microsoft Word, Access, Excel, Power Point, QAD, Clean Room, Micrometer, Caliper, CMM, Smartscope, Optical Comparator, MicroVu, Toolscope, Soldering, Medical Terminology, Senior ASQ Member.
PERSONAL PROFILE
Detail Focused, Creative Problem Solver, Solid Interpersonal Communicator, Well-Organized, Team-Spirited, Self-Motivated, Results-Oriented, Multiple Task Coordinator, Continuous Improvement Competent, Cedar Cultural Center Volunteer, Red Cross Certified in First Aid, CPR and Blood Borne Pathogens.
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