Customer Service Sales Representative
Resume:
Joanne Johnson
Stone Mountain, Ga. *****
************@*****.***
Summary:
Expert at resolving customer concerns regarding sales and service.
Made sure that every person is helped as quickly as possible.
Experience from general office work, data entry, customer service, retail.
Excellent communication and interpersonal skills.
Skills - Proficient with Word, Excel, PowerPoint, Outlook and web searching.
Education:
High School Diploma: Sanders High School, Laurens, SC
Tennessee State University: Completed 2 years, Nashville, Tn.
Experience:
ABS (Alternative Booking Solutions), Charlotte, NC Dec. 2005 - Apr. 2008
Customer and Client Services:
Provided excellent customer service over phone and in person.
Made reservations, accounts payable and set appointments.
Kept proper records and did various documentations and filings.
Expressions Furniture and Design, Charlotte, NC June 1999 - Dec. 2004
Sales and Room Design Consultant:
Assisted clients with coordination, design, and ordering of products, based on their individual specifications and taste.
Recommended, selected, and obtained merchandise based on customer needs and desires. Sales were based on presenting entire room or home.
Located interior designers suitable for client needs and personalities.
Established solid record of customer referrals and repeat business that included individual, as well as business clientele.
Examined merchandise to ensure correct pricing and display, and that it functioned as advertised.
Rhodes Furniture, Charlotte, NC Sept. 1996 - June 1999
Sales Representative:
Frequently greeted customers upon entering and provided customer service throughout the visit.
Established solid record of customer referrals and repeat business that included individual, as well as business clientele.
Examined merchandise to ensure correct pricing and display, and that it functioned as advertised.
Recommended, selected, and obtained merchandise based on customer needs and desires.
Saturn of, Charlotte, NC Mar. 1994 - Aug. 1996
Sales Representative:
Greeted customers and closed deals with potential and new customers. Have a customer walk out with a smile.
Provided proper knowledge for customers regarding products and services.
Offered clients promotions and specials which directly contributed to the profits of the company.
Sold automobiles and maintained customer base.
The Morrison Agency, Charlotte, NC Jan. 1990 - Feb. 1994
Sales Representative :
Ensured that each customer received outstanding service by providing a friendly environment.
Assisted in event planning and scheduling.
Made reservations for clients.
Resolved queries of customers by providing best solutions possible.
Additional Experience:
Part-time sales consultant, Expressions Furniture and Design, Charlotte, NC (2000-2003)
Part-time Leasing Agent, Apartment Temporaries (Jan. 2005 - May 2008)
The Employment Network, Charlotte, NC [Jan. 2000-Dec. 2003) Employee Recruiter, HR.
Southern Silk Duo [1990 - present] Performing Artist, Musician
References: Ryan Quick, professional chef, 704-***-****
Johnnie Grant, Publisher, Urban News, 828-***-****
Sylvia Farrington, President, Asheville Global Group, 828-***-****
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