Customer Service High School

Location:

Salary:

10.00

Posted:

January 18, 2012

Whitney R. Littlefield **** Knob Dr

Memphis , TN. 38127

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Objective: To find a position in customer service where my professional skills can be utilized.

Education

Bolton High School , Arlington , TN - Diploma earned 2006

Southwest TN Community College

Experience

Federal Express (10/09 – 08/11)

Material Handler

Sort, stack and scan boxes on conveyor

Load and unload air crafts

Taco Bell (07/09 – 10/09)

Cashier

Order taker

Ingram Micro (08/08 – 03/09)

Shipping and receiving orders

Picking and packing various orders

Sitel Corporation (10/06 – 01/08)

Customer Service

Responsible for handling inbound calls and provided excellent customer service to individuals in the Well Care Drug Plan through Medicare.

Assisted those who were interested in or have general questions as it related to the Medicare PDP.

Heavy phone contact with the public and extensive customer service and data entry.

Escalation Specialist:

Process manual outbound campaign reports for Well Care PDP

Responsible for handling escalated member issueds and taking PDP class when necessary

Responsible for retrieving reports via email from corporate and getting the reports completed in a timely manner

RAB Inc (03/08 – 07/08)

Customer Service

Handling inbound and outbound calls, collection of unpaid balance

Skills: Cash register, word perfect and logistics