Information Technology Manager
Resume:
GHEE LIP ONG
PO Box ****
*********.**********@**********.***
http://www.GheeLipOng.com/CV
INFORMATION TECHNOLOGY MANAGER ~~ ENSURING A COMPANY’S CONTINUED SUCCESS
By delivering the most relevant technology solutions to all business units and support organizations.
Creative, highly energized professional of over 20 years of progressive experience across IS/IT environments with outstanding communication skills and visionary problem solving abilities. Combine “hands-on” technical qualifications with business objectives to achieve consistent successes in identifying opportunities for operational efficiencies and cost saving measures. Strengths include:
* Comprehensive IT Leadership Skills
* Strong Service & Customer Focus* Strategic Short-Long Term Objectives
* Innovative Technologies Implementation
* Infrastructure Design & Management
* Process Simplification for Improved Delivery
HIGHLIGHTS OF ACCOMPLISHMENTS
* Experienced in comprehensive senior-level planning and management of advanced information system and technology functions, with responsibilities for corporate policies, standards, startups and growth strategies.
* Skilled in strategic planning, policy formulation, risk analysis, implementation logistics and budget administration including needs assessment, problem identification/resolution and information technology transfer; change management for improved performance and efficiency with creative and innovative solutions to business challenges.
* Proven abilities to lead organizations through restructuring and process re-engineering; communicate technical/complex information in understandable terms to non-technical and technical personnel; coordinate and prioritize multiple tasks and manage multiple locations.
* Extensive knowledge of object-oriented design methodologies, multi-tier client/server, LAN/WAN, disaster recovery operations and consulting services. Very proficient in applied technologies, databases and systems integration.
* Advised executive management on business implications of technologies to achieve financial goals; effectively monitored emerging technologies and alternative I/S organizational structures; coordinated vendors and suppliers, negotiated contracts and oversaw cost-effective hardware and software purchasing.
* Accomplished in management of design and development of Intranet/Internet applications and web-based products.
PROFESSIONAL EXPERIENCE
TECHNOLOGY CONSULTANT – SOLUTIONS PROVIDER
Freelance \ New York, New York & Wisconsin
Jan 2002 – Current
Provide full range of technology and consulting services to diverse client base, such as foreign currency brokerage, financial services, real estate, architectural/commercial construction and entertainment (author & filmmaker).
* Probed to gain full understanding of client's needs. Presented options to help them fully leverage their time and remain focused on the tasks at hand.
* Maintained networks, systems and portable devices to ensure maximum uptime.
* Provided hardware/software support and training to increase ROI.
* Designed an electronic workflow system with document management tools saving client time locating references that were gathered from various sources.
* Restored a dozen-employee company's system and network connectivity that was interrupted for 2 days. 95% of the company's activities were internet dependent.
DEMONSTRATOR
Shun Cutlery - KAI U.S.A. Ltd. \ New York, New York & Wisconsin
Manufacturer and marketer of Japanese gourmet cutlery.
Oct 2007 – Current
Inform consumers about products’ quality, distinctive features and the services wrapped around it. Portray benefits through well conducted demonstration aimed at establishing confidence between consumers and products’ manufacturer.
* Aided consumers in making more informed decisions as to which of the many products and services would best fit their needs.
* Associated generic products/services with brand name to ensure that consumers looked beyond price and functions when weighing consumption options.
* Created public interest by conducting basic knife skills and efficient cutting techniques to small/large groups of people.
* Creatively and analytically found solutions to consumer's questions and challenges with face-to-face interaction.
* Represented Shun on special events and trained new demonstrators.
* Worked with retail stores' sales associates to ensure products are being promoted proficiently.
* Comments from Williams-Sonoma store managers: "great job helping guest and associates learn more" & "very personal and engaged customers".
DIRECTOR OF INFORMATION SERVICES
Xspedius \ Lake Charles, Louisiana
Provider of integrated voice, data and Internet services to small and medium-sized businesses throughout southeastern states.
Jun 2000 – Dec 2001
Recruited to direct startup operations and provide overall leadership for Information Services Group. Managed all aspects of daily company-wide information systems operations including: HelpDesk services to ensure customer satisfaction, determined/managed technology capital acquisitions, installations and maintenance to continually maintain/improve systems operations, worked cross-divisionally to develop/implement new network infrastructure and application platforms, ensured network reliability/accessibility to all employees, and standardized/implemented Intranet network to facilitate internal operations, provided internal network security and systems procurement, and all budget forecasting/reporting to maintain fiscal responsibility.
* Achieved zero downtime for duration (over a year and a half).
* Designed and maintained systems supporting company growth from 80 to 300 users.
* Oversaw 4 direct reports and up to 32 indirect.
* Oversaw 2 relocations of temporary data center en route to permanent location, establishing all technologies, systems, staffing and operations within 8 months.
* Assisted with design, engineering and implementation of company-wide voice/data network including inside/outside plant equipment, to provide communications network for all facilities located across 5-state region.
TECHNOLOGY DIRECTOR
Century Business Communications, LLC (subsidiary of CenturyTel)
Provider of marketing services (printing and fulfillment).
SENIOR SYSTEMS ANALYST & TECHNICAL LEAD
CenturyTel \ Monroe, Louisiana
Provider of local exchange, wireless, long distance, Internet access and data services.
Sep 1993 – May 2000
Primary responsibility included providing computer software and support to executive officers; strategic/tactical direction to development of business solutions, as well as responsible for all computer/network operations to streamline workflow processes for efficiency and productivity improvement.
* Systems automations increased work efficiency 35% to 40%.
* Led technical staff in upgrade of approximately 4,000 workstations.
* Introduced Internet technologies for E-business; designing, developing and implementing all electronic and computerized applications (including web applications, on-line document proofing and printing on demand).
* Implemented bar code systems using scanners to facilitate tracking procedures.
* Supervised delivery of PBX system and installed, modified, upgraded and maintained LAN/WAN, providing voicemail, internal communication improvement and increase system capabilities.
* Documented findings for company guidelines and standards.
ORACLE DBA & SYSTEMS MANAGER / INSTRUCTOR
Delta-Ouachita Regional Technical Institute \ West Monroe, Louisiana
Post-secondary technical school.
Dec 1986 – Sep 1993
Hired as Data Processing instructor and, as result of self-initiated, internal procedural upgrade, was assigned additional, company-wide IT responsibilities. Designed and conducted training workshops to facilitate technological transitions. Provided system installations, maintenance, upgrades, customizations and tuning to maximize performance. Oversaw budget allocation to maintain fiscal responsibility. Served as project administrator in creation of multi-media library to facilitate faculty, student research and training programs.
* Designed and implemented transition to office automation throughout institute to improve operating efficiency and reduce labor cost.
* Maintained Oracle databases and improved network security to preserve integrity of student records, as well as upgraded A/P, A/R, general ledger, payroll and property inventory to improve financial system performance.
* Served as industry expert and advisor to other schools within state vocational system.
EDUCATION / PROFESSIONAL DEVELOPMENT
Bachelor of Science -- Computer Science
The University of Louisiana at Monroe, Monroe, Louisiana
Certificate of Technology -- (Automotive-Mechanical Engineering)
Associates Degree equivalent
Tunku Abdul Rahman College, Kuala Lumpur, MALAYSIA
Additional 12 hours at Vocational-Technical Industrial Education courses
Louisiana Certificate for Vocational-Technical School instructor
Louisiana State University, Baton Rouge, Louisiana
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