Human Resources Associate

Zully Albornoz

*** **** **** ***. ***. J-*. Peoria, IL 61606 309-***-****

Permanent Work Authorization. No Visa Sponsorship Required

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PROFESSIONAL SUMMARY

HR professional with over 10 years of international experience in compensation, training and staffing, and 4 years of customer service experience in a retail environment. Seeking a HR Generalist position in company with global operations where my skill set and job performance contribute to achieve its strategic goals and mission.

• Compensation policy development and salary administration.

• Training Needs Assessment and Training Plan development and execution.

• Recruitment and Selection.

• Proficient in MS Office (Word, Excel, Power Point).

• Bilingual English/Spanish.

PROFESSIONAL EXPERIENCE

Human Service Administration Intern (part of M.A. program) Sept. 2008 – Dec. 2008

Crittenton Centers, Peoria, IL

Nonprofit organization dedicated to the welfare of children and families.

• Facilitated accreditation process to ensure approval by Council of Accreditation (COA).

• Researched and prepared reports related to Performance & Quality Improvement, Risk Prevention & Management, and Training & Supervision standards.

• Developed and implemented communication plan to increase awareness in Latino community.

• Analyzed company financial statements to ensure appropriate revenue and program ratios. This led to a much better understanding of the underlying performance of the center.

• Reviewed and evaluated Strategic Plan to identify areas for improvement and redesign.

Human Resources-Office Assistant Oct. 2002 – June 2006

Canadian Tire, Toronto, Canada

Major Canadian home improvement retailer.

• Managed staffing and training functions for local operations.

• Redesigned job posting, interview, and reference checking practices to improve annual hiring process.

• Developed and implemented corporate e-learning plan, leading to achievement of Company customer service award.

• Automated daily cash balancing and bank deposits, reducing manual reconciliations and improving accuracy of reports.

• Reviewed and maintained daily cash files (cash receipts, readings from cashiers, voided transactions, discounts, tax exemptions, and price differences).

Human Resources Specialist March1998 – Nov. 2001

The Clorox Company, Caracas, Venezuela

Multi-national consumer goods manufacturer and distributor.

• Broad HR role with responsibility for training design, compensation, and performance management.

• Conducted training needs analysis, implemented new training programs for each employee, and managed government accreditation process, resulting in reimbursement of 60% of program costs.

• Designed and implemented HRIS process to manage all employee data, which reduced manual data analysis and improved employee reporting.

• Implemented new Performance Management program, including training employees (hourly and supervisors), resulting in stronger linkage with the annual merit increase process.

• Supervised Interns &Trainee Program (with governmental and educational institutions). Total 15 people.

• Coordinated new hire orientations.

Training Analyst May 1998 – Feb.1999

Children’s Foundation, Caracas, Venezuela

Non-profit organization dedicated to improving education for low-income children.

• Managed overall training design and implementation.

• Conducted training needs analysis, and designed and implemented training programs, which led to improved skills for teachers and supervisors.

• Managed annual training program accreditation to ensure 100% compliance with government regulations.

• Led all in-house and external training programs, including participant education, in-class performance, and program feedback.

Human Resources Analyst May 1992 – Oct.1996

Parmalat, Caracas, Venezuela

Global consumer goods company.

• Broad HR role with responsibility for compensation, training and staffing.

• Led job analyses and compensation design, including observing plant operations/roles, detailing job requirements, and validating job specs against salary scales. This led to more consistent job evaluations, better understanding of linkage to pay programs, and simpler, more efficient job analyses.

• Designed and implemented annual salary surveys, and developed compensation policies to ensure market competitiveness. This led to more accurate market data and more transparency in employee vs. market pay practices.

EDUCATION

Master of Arts in Human Service Administration 2008

Bradley University, Peoria, IL

Bachelor in Industrial Relations 1991

Andres Bello Catholic University, Caracas, Venezuela

Professional Development/Affiliations

• Honor Society of Phi Kappa Phi

VOLUNTEER EXPERIENCE

• “Cinco de Mayo” celebration Peoria Friendship House, Peoria, IL 2008

• Caring Companions Program Catholic Charities, Peoria, IL 2007-2008

• Human Resources Trainee El Nacional Newspaper, Venezuela 1991

• Promotions Office Assistant Andres Bello Catholic University, Venezuela 1987-1989

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