Customer Service Manager

*** ***** **** ******, ***** *****

********@*****.***

214-***-****

Rachel Shultz

Objective:

Seeking a position as a manager where I can apply my experience in customer relations and general office operations.

Experience:

April 2005 Texas Roadhouse Grand Prairie, TX

Hostess:

Welcoming guests

January 2007

Server:

Serving guests

Up selling menu items

Running food

Completing FOH and BOH work

January 2008-Present

Door Coordinator:

Manage the Host Stand and Hostesses

Creates host schedules

Coordinate and chair host meetings and team building events

Customer Service-Ensure guests have a ‘Legendary’ experience and mutually resolve guest complaints

Runs daily contests to ensure employee moral and image

December 2008

Corporate Trainer:

Opened the Flower Mound location-Flower Mound, TX

Coordinated all employees during the opening

Education:

May 2004: Graduated from Lighthouse Christian Academy

Salutatorian

August 2004

Oklahoma City University

August 2005

Mountain View Community College

January 2007

Tarrant County Community College

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