K.YUVARAJA

el2hd7@r.postjobfree.com

Mobile: +91-989-****-***

EXPERIENCE SUMMARY

Seeking for a position with a company that will allow me to apply and enhance my skills of being a System administrator, eager to contribute my creativity and hardwork towards the success of the company and to the growth.

EDUCATIONAL QUALIFICATION

• Diploma in Electronic and Communication Engineering (DECE).

• Pursuing BSC in Annamallai University.

CERTIFICATIONS

• MCP - Microsoft Certified Professional in Windows XP.

COURSE COMPLETED

• MCP - Managing and Maintaining Microsoft Windows Server 2003 Environment.

• CCNA – Cisco Certified Network Associate

TECHNICAL EXPERTISE

• Operating Systems : Windows Server 2K and 2003, Windows 9x, 2K, XP pro, Win7.

• Tools : Help Desk Management tools, Vnc tool, MS Outlook, Outlook Exp.

• server Knowledge : Active Directory Services,WDS,FTP,IIS.

• Security & Software Dist : McAfee Antivirus, Quick Heal and Symantec Clients.

• Hardware : IBM, Lenovo, DELL, HP, Server/PC and Laptops

PROFESSIONAL EXPERIENCE

1. L2, Sr. Desktop Support Engineer Aug 11 – Still Now

Navayuga InfoTech pvt ltd.

• Implement Active directory environment in windows 2003 for various clients.

• Configure DNS, DHCP, DFS services in Windows server 2003.

• Implement Wired and Wireless 802.11b/g/n LAN for various clients.

• Install Configure and Troubleshoot of new desktops, laptops and rack servers.

• Handled HP Laser jet and MFC printers.

• Install and Configure McAfee Virus Scan and Antispyware 8.5 and 8.7 enterprise modules, Avira, ESET Nod32.

2. L2 Desktop Support Engineer Nov 09 – July 11

Crown solution Pvt Ltd, Wipro Franchisee,

Spencer retail ltd, Chennai.

• Performing User, group, share folder and security management in AD.

• Trouble shooting the issues with servers, desktops and laptops.

• Performing weekly maintenance tasks such as Cleanup activities in site system, monitoring the disk space and performance etc.

• Involved in the technical analysis activity of design, planning, and co-ordination.

• Attending Server, laptop & desktop calls.

• Supporting for patch management and virus update deployment.

• Maintain SLA’s in resolving technical issues and ensure customer satisfaction.

• Upgrading the pre-windows XP and WIN7.

• Implementing Backup and Tape Scheduling through Windows NT backup Software.

• Escalate problems appropriately as per the escalation matrix.

• Analyze queries relating to networking, operating systems, servers and hardware and arrive at a quick diagnosis of the issue and initiate appropriate action.

• Setting up the required LAN connections in conference room & Meeting rooms as per Team request.

• Document the issues such that a solution guide for best practices building.

• Ensuring all the activities happening as per process management defined.

• Configuring Ms-Outlook Clients, Outlook Express & trouble shooting mail Clients problems

• Remote Administration using terminal service, VNC, PC Anywhere and Team viewer.

• Monitoring and analyzing status of site, package.

• Monitoring the ticket tool and managing the TAT & SLA without any violation and escalation.

• Responsible for interaction with customers, to ensure service levels.

3. Desktop Support Engineer June 2007 - Dec 2008

Algorithms technologies pvt ltd,

Madras atomic power Station, kalpakkam.

• Responsible for networking, design, installation and maintenance services.

• Supporting users and network administrators over the telephone and by email. Maintain the companies network infrastructure.

• Networking and providing support for Windows.

• Configuration and testing of any new hardware and software.

• Management of the daily data backup and retrieval scheme.

• Installing and operating Windows desktop and server operating systems.

• TCP/IP networking and hardware maintenance and repair.

• Training new employees.

• Assistance with training of staff and compiling procedural documentation.

• Assisting the network manager with support requests.

• Ensure computer hardware is safe & complies with health and safety legislation.

• Applying patches in accordance with company procedures

• Over 600+ User Providing Technical Help Desk support to the internal users and maintaining the Antivirus server and clients up to date

4. Desktop Support Engineer April 2006 – May 2007

S4 Communication.

• configuration and Maintenance of Windows XP Pro, 2000& 98

• Creation of Users, Configuring Profiles, Assigning permissions & Applying Disk quota’s.

• Hardware and desktop support.

• Installing and Configuring Network Printer’s and trouble shooting.

• Installation and Configuration and trouble shooting of PCs, Printers, modems

PERSONAL DETAILS:

Father Name : P. Kabilan.

Nationality : Indian.

Date of Birth : 18-04-1987.

Passport Number : H3055240.

Marital Status : Single.

Language Known : Tamil, English.

Communication address : No.2/600,7th Street,

Vanathurai Kudiirupu,

Perumbakkam, Chennai-600100

Permanent Address : No.14, Kamala Street,

Pernamallur,

Thiruvanamallai Dist,

Tamil Nadu,

India-604503

Telephone : 91- 4183 – 245213

Date:

Place: (Yuvaraja.k)

Contact this candidate