Sales Customer Service
Resume:
SHABEER SIKANDER
Contact No: +966-*********
Email: *******@*****.***
PERSONAL PROFILE:
A qualified Electronics & Instrumentation Engineer with an experience of 11 years in Trading, Pre- Sales, Procurement & Customer Service Delivery of Electrical & Telecom products. I have a perfect flair for selling, a strong desire to learn, an ability to motivate myself against odds and adapt to situations. I have excellent communication & interpersonal skills and always willing to be part of a team, which dynamically works towards the success and growth of organization.
CAREER HISTORY:
From April 2007 till date, Saudi Cable Company, Jeddah, Kingdom of Saudi Arabia.
(The first company in the Middle East to receive ISO 9001:2000 certification. SCC Cables, a branch of the SCC Group founded in 1975 has an unequalled track-record of providing total cable solution for over three decades. )
Project Sourcing Specialist (H.V Cable Support, Mass Projects, Saudi Cable Company)
• Currently in-charge of High Voltage Cable Accessories Trading Pre Sales Department.
• Submitting Technical and Commercial offers/ support to customers in KSA and other GCC countries.
• Maintain existing supplier relationships and initiate potential new suppliers.
• Assisting sales department/ project manager to provide contractual and commercial inputs to the project department for submitting prequalification proposals to the clients and initiating and preparing technical clarifications, costing variations and claims.
• Develop and review invitation to bid documents for tendering. Comment on contract terms & conditions and other related commercial aspects like bank guarantees, parenting company guarantees, etc.
• Monitoring and managing the technical pre sales areas.
• Exploring new supplier/ manufacturer options to widen business scope and to support them to get approval from Saudi Electric Company (SEC), ARAMCO, Electricity & Water Authority (Bahrain) etc for getting prequalification.
• Responding to clients/ manufacturers/ suppliers regarding proposals/ technical documentation & client requirements.
• Active involvement with clients, manufacturers, and customer care, finance and customs & shipping clearance departments for processing customer related issues.
• Coordinating for High Voltage Projects installations and field support activities.
• Keep track of the factory inspection and delivery dates’ status with the logistics team to ensure smooth movement of materials.
• Prepare reports related to sales forecast and profitability.
• In Charge of Testing & Implementing SD Module for Projects department.
From December 2004 to March 2007 TataTeleservices, Cochin &Trivandrum, Kerala, India.
Engineer (Customer Service Operations).
• Driving a team of 7 outsourced agencies & authorized mobile handset service points.
• Ensure adherence SLA’s towards the closing of Service Request raised against customer complaints. Ensure 100% training on Products and RF coverage to all field personnel’s.
• Meeting and Resolving customer issues (Individual and Top corporate) with priority and given SLA. Coordinating with BPO to update outages.
• Maintaining MIS data for daily technical complaints reported and working towards reducing complaints.
• Coordinating with the cluster Sales & Marketing, Finance, Network, SCM and Customer Care Department regarding queries related to existing Process and Systems.
• Assisting sales department with technical support to enable to get more business.
From April 2001- November 2004 - Power Link (RELIANCE/ PLAYWIN), TELECOM & ONLINE GAMING, Trivandrum, Kerala, India.
Senior Sales Executive.
• Responsible for Customer Care, Sales & Promotional activities of Reliance India mobile and FWP. In charge of Customer Care Activities, Sales and Service of Playwin Online Lottery equipments in Trivandrum.
• Logistics handling for Playwin and Reliance products.
• Coordinated Sales, promotional activities, collection & retention activities.
• Handling Customer Care Complaints.
From December 1997- August 1998 - Cynosure Cochin Electric Company, Trivandrum, Kerala, India.
Electrical Maintenance & Installation Engineer.
• Electrical Installations and commissioning for Transformers, Cable works, Lighting systems, H.V and L.V in major sites in Trivandrum.
From September 1997 to November 1997 Hindustan Latex Limited. Trivandrum, Kerala,
India.
Apprentice Trainee.
• Worked as trainee with a team of repair and maintenance of instrumentation machines and equipments.
COMPUTER SKILLS:
• Word processing & Reporting using MS-Word /MS-Excel.
• Presentation Skills using MS-PowerPoint.
• Expert in MS office, SAP, CRM, Metasolv
• Operating Systems: WinXP, Windows9x, Windows Vista & Windows NT.
EDUCATION:
• MANONMANIAM SUNDERNAR UNIVERSITY, Tamil Nadu, India.
• Bachelor in Engineering (B.E) in Electronics & Instrumentation (2001).
• Main subjects: Bio Medical Engineering, Robotics, Engineering Drawing, System Automation, Control Systems, Power Electronics and Engineering Economics.
• DEPARTMENT OF TECHNICAL EDUCATION, Tamil Nadu, India.
• Diploma in Electrical & Electronics Engineering (D.E.E.E) (1997).
• Main subjects: Switchgear, DC and AC motors, Engineering Drawing,
• Diploma in Computer Applications (1998).
ACADEMIC PROJECT WORK:
• Speed Control of SLIP RING INDUCTION MOTOR by using S.C.R.
• Automation of Automobiles Parameters with the help of Personal Computer.
PERSONAL DETAILS:
Father’s Name: S. Sikander.
Date of Birth: 11th February 1978.
Passport Number: Indian Passport E7621172. Date of Expiry: 28/12/2013.
Indian Driving License: T-7456/97. Date of Expiry: 15/07/2017.
Saudi Driving License: 1758105. Date of Expiry: 23/05/2018.
Marital Status: Married.
Languages known: English, Hindi, Urdu, Malayalam & Tamil.
Address: TC 13/2225(2), G.R.A-789, Gowreesapattom, Trivandrum- 695004, Kerala, India.
Other details and references will be provided on request.
DECLARATION:
I hereby declare that all statements made in the curriculum vitae are true, complete and correct to the best of my knowledge and belief.
Yours faithfully,
(Shabeer Sikander)
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