Information Technology Specialist

JEREMIAH HARPER

***** ******** ***** • Hampton, GA 30228 • 770-***-****

********@*********.***

INFORMATION TECHNOLOGY SPECIALIST-SECURITY

SUMMARY OF QUALIFICATIONS

• Detail-oriented technical manager with over fifteen years experience within telecommunications and networking environments.

• Advanced knowledge in the design and implementation of mobile cellular, circuit switching, satellite and computer networks.

• Proven record of providing clear and concise explanations for technical and nontechnical users. Effective leader skilled in clarifying conceptual, strategic and technical issues in complex situations. Proficient with Microsoft Office Suite; type 30 WPM.

KEY TECHNOLOGIES

Operating Systems: Windows XP, Microsoft Office Suite 2003 and 2007, AutoCAD, SAP, EPOCH, Windows Vista, Remedy, Windows Server 2003 - Directory Services, Windows Server 2003 - Network and Server Operations, Windows Server 2003 –Active Directory Computer Networks, Mail Servers 2003.

PROFESSIONAL EXPERIENCE

Networking

• Worked as primary communications network planner and principal technical advisor for 20,000-member organization.

• Manage and designed frequency networks for AM, FM, HF, UHF, Inmarsat Satellite, troposphere, and mobile cellular phone networks.

• Implemented monitoring procedures for communication links and systems resulting in 100% network reliability.

Computer Maintenance

• Installs, configures, assembles, and upgrades operating systems, computers, monitors, network infrastructure, and software using standard administrative packages, peripherals such as printers, scanners and related hardware.

• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems.

• Makes hardware and software acquisition recommendations including helping users access needs and proving justification for equipment and services.

Customer Service

• Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty.

• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.

• Meets established volumes of mail for customer interactions handled and can adhere to a strict schedule.

JEREMIAH HARPER

WORK HISTORY

Letter Carrier-United States Postal Service 10/2007-10/2008

• Retrieves letter and flat mail for mail distribution.

• Responsible for casing trays, tubs and hamper of mail for distribution to assigned routes.

• Delivers mail on a variety of mail routes, required to work up to 10 or 12 hours per day or longer as service needs require.

Independent Contractor-Self Employed 01/2005-09/2006

• Planned, design, configured, Ethernet and Wireless networks for small business.

• Analyzes and diagnoses network problems for users and recommends corrective solutions to apply.

• Conducted quality training to end users in both formal and inform training sessions.

• Provide one-on-one end-user training.

• Coordinate timely repair of PC computer equipment covered by third-party maintenance agreements.

5ESS Engineering Specification Writer-Lucent Technologies 11/2000-09/2004

• Approved, prepared, and release non-defective job specifications, job memorandum, drawings, mate ial requisitions and drafting authorizations resulting in 100% on time specifications.

• Consistently provided 100% accurate job specifications, marked prints, job memorandum and material requisitions using manual or mechanized tools to meet customer requirements.

• Evaluated and compared customer authorization versus engineering analysis to determine operation efficiency.

System Network Technician III-AT&T Broadband 10/1999-11/2000

• Collaborated with inter-departmental team to complete procedures to advise lead technicians, managers, and directors of network status reducing downtime.

• Standardized 5ESS procedures with customer support technicians to solve problems with operations, administration and maintenance to verify systems are operating efficiency.

• Developed improved workflow procedures to monitor, diagnose and troubleshoot, OC-3, OC-12 and OC-48 multiplexers improving network efficiency.

Communications Network Planner and Manager-United States Army 08/1977-02/2000

• Evaluated, Plan, design, and manage the organization’s digital voice circuit, circuit switching, and mobile cellular communications.

• Directed and facilitated the implementation of a mobile wide area network system monitoring control center and associated equipment.

• Maintained Top Secret Security Clearance.

EDUCATION

Bachelor of Science-Computer Networking and Security Technology 06/2009

(GPA 3.91 on a 4.0 grading system, Honors: Summa Cum Laude)-Herzing University

MILITARY EXPERIENCE

Sergeant, First Class-Honorable Discharge-United States Army 08/1977-02/2000

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