IT Manager, Project Manager, Business Analyst

SWATI E. DANIELS

**** ********* ****, ****** ******, MD 20901

240-***-**** | *****.*******@*****.***

OBJECTIVE

I am a MBA graduate seeking a challenging position in an organization that will benefit from and challenge my IT experience.

EDUCATION

Master’s of Business Administration (2009)

University of Maryland, Adelphi, MD

GPA 3.8

Bachelor’s of Science in Information Systems (2006)

Strayer University, Washington, DC

GPA 3.5

SKILLS

Software Proficiencies: Office 2010, Windows OS, Mac OS, Dreamweaver

Technical Proficiencies: PL/SQL, HTML/XHTML/Javascript, CSS

CAREER EXPERIENCE

Technical Program Analyst

Dept. of Education, Washington, D.C., April 2007 – August 2010

• Provided excellent customer service for technical issues.

• Hand coded basic HTML/CSS for web content.

• Utilized IDE tools such as Adobe Dreamweaver.

• Installed software applications and conducted upgrades.

• Trained employees on Vista OS and Office 2007.

Senior Desktop Support Technician

Merchant Link, Silver Spring, MD March 2005 – April 2007

• Provided troubleshooting and customer service for POS users.

• Performed continuous software upgrades and installs.

• Supervised and delegated tasks to all levels of Help Desk team.

• Monitored NOC servers through HP Open View.

Executive Assistant

The World Bank/IMF, Washington, D.C., June 2002– March 2005

• Managed 10 line phone system, set-up telephone/ video conferences.

• Updated and maintained IMF intranet website.

• Prepared official and confidential contracts.

• Organized board meetings, trainings and internal events.

• Handled timesheets, budgets and travel.

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