Administrative Assistant Customer Service

PAMELA CHEATHAM

*** **** ***** **. – *** – NY ***29

347-***-**** ● ********@*******.***

SKILLS: Microsoft Office 2007, (Word, Excel, PowerPoint, Access), QuickBooks, Meditech, CPT and ICD 9 Coding, Dictaphone, Medical terminology, Typing 70 WPM and IDX, HIPPA compliant, Purchasing, E-Requestor.

New York City Health and Hospital Corporation

Office Assistant for Inspector General September 2010 – March 2012

Assigned through The Genard Group, temporary agency

• Reviewing and analyzing special reports, compiling data with Excel spreadsheets.

• Maintained incoming data and correspondence on Access System.

• Maintained Excel spread sheets with current investigative information.

NEW YORK CITY DEPARTMENT OF PARKS & RECREATION

Administrative Assistant, for Parks Administrator May 2009 –May 2010

• Successfully maintained courteous and knowledgeable customer service to the film crew.

• Maintain office schedules, answer incoming calls, schedule and prepare materials for meetings.

• Worked with City timekeeping and ordered goods and services through E-Requestor for estimates and bids of large quality of goods and services for Special Events.

ST. JOHN’S QUEENS HOSPITAL

Administrative Assistant, for Director of Pathology February 1998 – March 2009

• Restructured Department Data Base to link with Iron Mountain to retrieve archived patient information through Microsoft Outlook.

• Executed daily operations of work flow of the Operating Room to Lab accessioning on Meditech.

• Transcribed patient history from transcribed notes and on Dictaphone.

• Created and retrieved hospital documents, records and reports.

• Coordinated and directed office services, such as records and budget preparation, personnel and housekeeping, in order to aid executives.

• Interviewed and trained four employees on computer software applications for Department and planned training programs.

• Trained volunteers in special office projects, such as coordinating transcription of patient medical records.

• Reviewed operating practices and procedures in order to determine whether improvements were made in areas such as workflow, reporting procedures and expenditures.

• Customer Relations Representative and handled Legal Claims, Damages and Settlements.

• Verified patient authorizations of Health Insurance for specialized procedures and third party billing issues.

• Complied Tumor registry for Tumor board on outstanding cancer cases.

EDUCATION: Queensborough CUNY, Bayside, New York-Major: Secretarial Science

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