Customer Service Human Resources

Porcha Young

Fayetteville, NC *****

Cell: 910-***-****

Email: ***********@*****.***

Objective:

Seeking a position, within a company that will allow me to use my technical and work experience for growth within the company.

EXPERIENCE:

09/10- 02/11 Custom Loyal Work At Home

Customer Service Rep (Outbound)

• called customers about bills

• Collected payments

• changed billing information

• Assisted with billing dispute

• Placed orders

• Sales

06/10-01/11 Convergys Customer Service Rep II

• Answered Inbound Calls

• Upgrade Packages

• Equipment Verification

• Sales

• Set Install dates

• Technical Issues

• Place Orders

02/08-03/10 Neon Cleaning & Janitorial Services Las Vegas, NV

Data Entry/Office Administration 01/09-01/10

• Greeted visitors & customers

• Answered income calls, took accurate messages

• Preformed general office duties: faxing, filing, photocopying, cold call scheduling appointments

• Assisted with new building contracts

• helped with accounts receivable and accounts payable

• Applications used: Microsoft Office, Microsoft Excel, Microsoft Word

Building Maintenance Supervisor 02/08-12/09

• Supervised and trained new employees in building maintenance and safety guidelines

• Preformed monthly building inspections to insure cleanliness

• in charged of product inventory

Education:

01/10 U.S Career Institute- Human Resources In progress Fort Collins, CO

05/05 New Summit High School Diploma Jackson, MA

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