Manager Customer Service

Karen L. Leger

**** ******** **., *****, ** ***62 * Cell: 409-***-**** * ********@*****.***

Professional Profile

Self-Motivated Executive with excellent verbal and written communication skills. Independent worker with high energy. Comfortable in setting and responding to priorities in the context of rapidly changing workloads.

Qualifications

Excellent organizational and communication skills

Ability to take initiative, adjust work schedules and prioritize to meet tight deadlines

Ability to be flexible and to work with constantly changing conditions

Excellent customer service experience

Memory and attention to detail

Computer Proficient

Public Relations

Experience

ADMINISTRATIVE ASSISTANT

Cumulus Broadcasting – Beaumont, Texas

February 2007 to February 2012

Traffic Assistant (3 yrs)

Facilitate and manage all commercial advertising, including on-line streaming for the station(s). Produce and reconcile daily broadcast logs. Enter Barter Contracts for national companies. Check scripts for accuracy, completeness and sound quality. Work with appropriate staff regarding missing audio. Enter new copy plans submitted from underwriting representatives. Enter underwriting orders to provide backup to the Traffic Coordinator. Assist Traffic Coordinator with client billing. Load weekly Barter program promos to broadcast traffic system. File daily logs for FCC. Check files for missing audio, end dates and continuity. Assist On-Air Promotions and Traffic Manager with handling all discrepancies as reported to the discrepancy system. Quickly and efficiently enter discrepancies into broadcast traffic system and communicate all contract changes to development representatives. Manage or provide support for special projects as assigned.

Receptionist/ Business Manager Assistant (2 yrs)

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Customer/Client relations; greet clients and prizewinners. Responsible for front desk duties including distribution of monetary prizes, multi-line phone system and office equipment. Process Barter contracts for national commercials directed from the Traffic Department. Assist Business Manager in Accounts Receivable payments, Credit Card payments and Aging reports. Manage client files in CRM database. Maintain accurate schedules and records.

Karen L. Leger

CUSTOMER RELATIONS

Iron Oaks Golf Course – Beaumont, Texas

April 2005 to November 2006

Customer/Client relations; Greet clients and customers. Plan and organize golf tournaments for fundraising. Manage the daily operations of the deli in the Pro-Shop. Maintain inventory and ordering of stock and equipment. Beverage Cart Server on weekends.

OFFICE MANAGER

Texas Marble and Granite – Vidor, Texas

December 2003 to March 2005

Market jobs to general contractors of granite countertops, cultured marble tubs, vanities and showers. Bid on residential and commercial projects for remodeling and new construction based on floor plans and inspection. Maintain schedules of all installation. Maintain inventory and ordering of stock and equipment. Schedule crew assignments and follow-up to insure projection date is on target. Accounts Payable, answer multi-line phone system and numerous office duties as needed.

Certifications

Lamar Institute of Technology 1993

Beaumont, Texas

Business Management

GPA - 3.2 (4.0 basis)

Vidor High School 1991

Vidor, Texas

Graduate 1991

Drill Team, Newspaper Staff and Yearbook Editor

TrainUSA

Dallas, Texas

Computer Training

Certificates in Microsoft Office: Access, Excel, Word, Outlook and PowerPoint

References: Given Upon Request

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